Need to fix mismatch between Apple ID (correct) with family sharing organizer name (wrong name, but correct email)

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Need to fix mismatch between Apple ID (correct) with family sharing organizer name (wrong name, but correct email)

Why is my apple ID showing my correct info, but if I look at family sharing, it shows a different (family member) name as (me) and as organizer with my email? My iPad which uses the same Apple ID still has me correctly identified as the family organizer

This occurred when I set up a new iPhone. My old iPhone is still correct. My apple ID is correct on all devices, and that is what I am using on my ipad, so why is it showing a different name as organizer on my new iPhone? How do I change this? I went on to my apple ID and all the information on there is correct.

iPhone SE (3rd generation)

Posted on Mar 29, 2023 07:26 AM

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Answer 1

KMB_12

Community Specialist

Apr 1, 2023 03:30 PM in response to maddiesugar

Hello maddiesugar,

We understand that you're seeing your name listed incorrectly under Family Sharing on your new iPhone. Let's start by having you restart the iPhone, then test to see if the issue persists. Sometimes something a simple as a reset can clear these issues up.

Restart your iPhone - Apple Support

If the issue remains, are you sharing an Apple ID with anyone? If not, you may want to reach out to Apple Support directly to have this looked into further.

Get Support

Take care.

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Need to fix mismatch between Apple ID (correct) with family sharing organizer name (wrong name, but correct email)

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