QuickTime edit functions all greyed out for one file

I am unable to trim or perform other editing functions for one particular .MP4 file. All the editing functions are greyed out. Why is this? How can I re-enable these functions for this file? These functions are available (and function correctly) in all other .MP4 files that I have.


I am on a MacBook Pro (16-inch, 2021, M1 Pro chip) macOS Ventura 13.2.1, and my Quicktime player is version 10.5 (1150.4.1). There are no updates available from Apple for my OS or for QT, so I'm on the latest version of both.

MacBook Pro (2021)

Posted on Mar 28, 2023 05:56 AM

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6 replies

Mar 30, 2023 12:42 PM in response to phil.hadley

Hello phil.hadley,


We understand you having issues with QuickTime on your Mac, specifically with the trim and edit functions. Let's work through a few steps to help narrow down what might be going on.


We'd first like you to test QuickTime while your Mac is booted to safe mode.


Start up your Mac in safe mode - Apple Support


Then, we'd like you to create a test user profile, log in to it, then test QuickTime in that user profile. This will narrow down if the issue is specific to your user profile.


Change Users & Groups settings on Mac - Apple Support


Reply back with how your testing goes.


Best regards.

Mar 31, 2023 10:43 AM in response to phil.hadley

I get the same behavior as you did, but I have a solution.

The file seems to be an automatic conversion from the source live feed. That may produce odd files for editing.

The file doesn’t seem locked or protected, as I could use a tool to import the file, then save as a new file. That new file was then easily editable.

The tool I used was Subler. The only thing I did was open in Subler, Add both streams (video+audio), then Save As with the settings as in the image:

I noticed that I had to import (Add streams, open as Untitled) like it was a non-native file format (never seen that for .mp4 before). So maybe the source was not a standards compliant .mp4?

The Save As restructures the file in a way that QuickTime (and other Apple apps) may like better. Nothing is re-encoded, so the quality stays the same as in the source.

- I gave it a new filename, by appending a version number, so to not overwrite existing files.

- The file format settings “MPEG-4 movie” saves it as .mp4.

- The option “64 bits chunk offset” is needed for files over 4GB (as this file is).

- The option “64 bits times” is only needed for files over 10 hours in duration.

- The option “Optimize” writes the file with easy-to-stream interleave, as well fast-start meta data at the beginning of the file (instead of the end of the file).


Once saved, QuickTime likes the new file much better, and will allow edits.

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QuickTime edit functions all greyed out for one file

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