iPhone 14 Pro microphone issues in camera app

Hi!

when i use the camera app to record a video or a "quick take"

the only sound i get upon playing those videos is a static-like crackling sound.


there are no mic issues using any other app, voice memos are fine, face time calls are fine, siri doesn't have a problem understanding me either. the speakers work fine too, playing music or watching clips / movies isn't a problem. the phone's IOs is up to date.


i've tried restarting the phone, resetting it, turning off "record stereo sound" and various other tips i found online - but nothing helped. The crackling sound is still the only sound i capture with the camera app.


please help.

thank you




iPhone 14 Pro, iOS 16

Posted on Mar 27, 2023 08:57 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 28, 2023 06:28 PM

Thanks for posting in the Apple Support Communities mffnmn,


If you haven't yet, try capturing a video with both the rear and front facing camera, and noting whether there's any difference.


The following page provides additional guidance for isolating mic related issues: If the microphones on your iPhone aren't working


If you need more help, contact Apple Support.


Cheers!

1 reply
Question marked as Top-ranking reply

Mar 28, 2023 06:28 PM in response to mffnmn

Thanks for posting in the Apple Support Communities mffnmn,


If you haven't yet, try capturing a video with both the rear and front facing camera, and noting whether there's any difference.


The following page provides additional guidance for isolating mic related issues: If the microphones on your iPhone aren't working


If you need more help, contact Apple Support.


Cheers!

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iPhone 14 Pro microphone issues in camera app

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