Mac OS wifi pop up window does not function

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Level 1

7 points

Mac OS wifi pop up window does not function

The Mac OS wifi pop up window has never functioned correctly to connect me to a wifi. Every time I try to select a wifi network from the wifi pop up box, it returns the error box "The Wifi Network Could Not be Joined." Also, it hasn't functioned since I started using the Macbook Air in 2022, no matter the macOS version (from the initial version to the current Ventura). I can, however, always connect to wifi by clicking on the wifi connection symbol in the menu bar at the top of the screen.

I assumed this was a known software bug that would eventually get fixed, but it has never worked and I'd like to see if it can get fixed.

Posted on Mar 26, 2023 04:32 PM

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Answer 1

Lee_ms

Community Specialist

Mar 28, 2023 09:26 AM in response to steamer18f14

Hi steamer18f14,

To clarify, does this only happen when trying to join new public Wi-Fi networks? This information will help narrow your issue down. You can find some troubleshooting available for this issue here: If your Mac isn't connecting to the internet over Wi-Fi

If you continue to experience this you can reach out for additional support here: Get Support

Take care.

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Answer 2

steamer18f14 Author

Level 1

7 points

Apr 4, 2023 11:42 AM in response to Lee_ms

Yes, come to think of it I believe it does only happen when trying to connect to public wifi networks! For example, the issue usually occurs when trying to join or rejoin a hotel's wi-fi network, or a coffee shop wi-fi. I don't think it happens when connecting to known and trusted networks stored in my list of networks that I've connected to with a password, such as my home wi-fi, workplace wi-fi, or the homes of family and friends. Is there a fix specific to trying to join public Wi-Fi networks?

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Answer 3

Chris_C1

Community Specialist

Apr 4, 2023 11:46 AM in response to steamer18f14

Hey there steamer18f14,

That is helpful to know! You'll want to continue following the resource we previously shared with you, as well as the additional steps found below.

Troubleshoot joining a Wi-Fi network on Mac

Should more help be needed, you may want to Contact Apple Support for assistance.

Have a good one!

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Mac OS wifi pop up window does not function

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