MacBook Air have trouble connecting to public Wi-Fi

Every time I try to connect my MacBook air to a public wifi I get an error message saying "a problem has occurred, this webpage couldn't be loaded", and this isn't to a specific network, it's to all public wifis. I've restarted my mac multiple times, I've gone to my network settings and forgotten all public wifis I've used in the past and still its not able to connect. I've inserted a picture of the page that pops up below. Please help as this leads me to waste a lot of hot spotted data to be able to work in a public setting when needs be. Thank you so much !


[Re-Titled by Moderator]

MacBook Air 13″, macOS 10.15

Posted on Jan 29, 2024 05:07 PM

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Posted on Feb 8, 2024 07:21 AM

I assume the first troubleshooting step was to open a browser then type in any IP Address into the address bar and try to navigate to that address. Any IP Address such as 1.1.1.1 will work and may force open the public Wi-Fi access page.

7 replies

Jan 30, 2024 06:27 PM in response to Ronasara

hi thank you for your response! this has been a reoccurring problem for some time now. I am able to connect to wifi at home, and even wifi's with passwords outside of home. It is the wifis that do not require a password (like tim hortons or the library) which need me to accept the terms and conditions, however the page in which i should do that is what is giving me this error message. so i can see the networks on my available networks list, i just can't use them because of the error.

Jan 30, 2024 10:30 PM in response to marmar000

Any software firewalls running on the Mac that might prohibit access to public Wifi?

Are you using a VPN that is encoding signals in advance to these webpages?

I don't turn on my VPN until I have made the public connection.

Is there sufficient signal strength to the public Wifi connections?

Use the option button when selecting the antenna icon in the top menu bar to see signal strengths and noise strength. Values are negative. The lower negative value is a stronger signal. E.g., -45dbm RSSI (signal strength) and -91dBm Noise strength. Antenna icon has 3 full bars. Signal strength should be greater than noise.

My local public WIFI is -75dBm in signal strength with about the same noise strength. It shows only 2 bars on the antenna in the menu.

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MacBook Air have trouble connecting to public Wi-Fi

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