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Open Water Swim

My ultra is not recording distance of open water swim. Can you help?

Apple Watch Ultra

Posted on Mar 23, 2023 6:17 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 24, 2023 7:02 AM

If all settings normal but behaviour is irrational there is a progressive hierarchy of  remedies. Hopefully you will not need to go to the end of the list.


First force restart the Watch 


i.e. press and hold both the side button and Digital Crown for at least 10 seconds, then release both buttons when you see the Apple logo. 


 Then, although it may seem irrelevant, while it is restarting Force Restart the paired iphone   Force restart iPhone – Apple Support (UK) 


You may also want to make sure the software on the watch and iphone  are both up to date to the same level. Updates are in pairs. 


Update your iPhone or iPad - Apple Support


Update your Apple Watch - Apple Support 


Test it for a while. If it is still misbehaving... Unpair and set up again


 Unpair and erase your Apple Watch – Apple Support (UK) 


and then set up, if necessary without restoring the backup - takes about 20 minutes


Set up your Apple Watch – Apple Support (UK) 


Make sure you are not using VPN or security apps on the iPhone.


If you've completed that troubleshooting and the issue is still not resolved, Contact Support. 


 Click here > Contact - Official Apple Support


or phone numbers  


Click here > Contact Apple for support and service - Apple Support


and or Genius Bar Reservation and Apple Support Options - Apple


3 replies
Question marked as Top-ranking reply

Mar 24, 2023 7:02 AM in response to markjmakler

If all settings normal but behaviour is irrational there is a progressive hierarchy of  remedies. Hopefully you will not need to go to the end of the list.


First force restart the Watch 


i.e. press and hold both the side button and Digital Crown for at least 10 seconds, then release both buttons when you see the Apple logo. 


 Then, although it may seem irrelevant, while it is restarting Force Restart the paired iphone   Force restart iPhone – Apple Support (UK) 


You may also want to make sure the software on the watch and iphone  are both up to date to the same level. Updates are in pairs. 


Update your iPhone or iPad - Apple Support


Update your Apple Watch - Apple Support 


Test it for a while. If it is still misbehaving... Unpair and set up again


 Unpair and erase your Apple Watch – Apple Support (UK) 


and then set up, if necessary without restoring the backup - takes about 20 minutes


Set up your Apple Watch – Apple Support (UK) 


Make sure you are not using VPN or security apps on the iPhone.


If you've completed that troubleshooting and the issue is still not resolved, Contact Support. 


 Click here > Contact - Official Apple Support


or phone numbers  


Click here > Contact Apple for support and service - Apple Support


and or Genius Bar Reservation and Apple Support Options - Apple


Open Water Swim

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