Cannot see other person on FaceTime call

Hello marchforsanity,

For issues using the FaceTime app on a Mac, follow these related steps for a solution: If FaceTime isn't working on your Mac - Apple Support

If FaceTime isn't working on your Mac

If you can't can't use your camera or mic, can't stay connected, or can't sign in, learn what to do.

If your camera or microphone doesn’t work

* Quit FaceTime, then open FaceTime again. 

* Restart your Mac.

* Make sure that FaceTime isn't open, then see if your camera works in another app, such as Photo Booth. If it doesn't, you know it's not an issue with FaceTime.

* If you have multiple cameras or microphones connected to your Mac, check the Video menu in the FaceTime menu bar to make sure that you have the correct camera and microphone selected.

* If the issue involves your computer's built-in camera, learn how to resolve issues with the built-in camera.

* If the issue involves iPhone when used as a webcam, consult Continuity Camera: Use your iPhone as a webcam for Mac.

If you need help with your connection or call quality

A slow or busy Wi-Fi network might cause issues with your FaceTime call. If you experience connection alerts, or low-quality audio or video, or an exclamation point  over a video tile:

* Make sure that you and your recipient have a fast Wi-Fi or cellular connection. FaceTime calls over Wi-Fi require a broadband connection.

* Check for issues that might be slowing down your connection, such as someone streaming content over your network.

* If you have questions about your internet speed, contact your internet service provider.

If you can't sign in to FaceTime

If you can't sign in to your iMessage account or FaceTime on your Mac

In case these steps don't solve the issue, we'll need to learn more about what's going on.

Does this issue happen with a specific Wi-Fi network? If so, make sure it's set up to work with Apple devices: Recommended settings for Wi-Fi routers and access points - Apple Support

Let us know if this helps out.

Cheers.

Hello marchforsanity,

Revisiting this part of our last post:

Does this issue happen with a specific Wi-Fi network? If so, make sure it's set up to work with Apple devices: Recommended settings for Wi-Fi routers and access points - Apple Support

If the issue is happening with specific contacts, the only issue is viewing them (the other person) and they can see you, then this is likely a network issue on their side. You may need to share the above steps with your contacts in order to resolve this issue.

In case you're experiencing an issue with a specific error or alerts, please provide them in your next reply. That will help us get on the same page.

Take care.