Files app- Ios 16.3.1

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Files app- Ios 16.3.1

Hi,

I trying to get video/s from the ''Files'' app on iPhone (iOS 16.3.1) to the ''Photos'' app. When I tried to tap ''...'' in the ''Files'' app and select video/s and try to share and find '' save videos,'' it wasn't there. But when I tapped on that video and saw "save video'' and tapped on it, it says ''Error saving video''. The video is in 1080x1920 mp4 format. I tried to find a solution on YT and here on the apple community post that already existed but didn't find any solution. So I am asking here. Is there any solution to make? I would really appreciate the answer

iPhone X

Posted on Mar 20, 2023 6:25 AM

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Answer 1

alma1090

Community Specialist

Mar 21, 2023 2:57 PM in response to prblm2331

Hey there prblm2331,

We understand you're having trouble saving a video from the Files app. We'd be happy to provide information to help you address this.

Within the Files app, press the ... symbol and select the video. Once selected, look at the bottom of the screen and you'll see two overlapping squares with a + sign. This is meant to duplicate the video. Once you see that the video is duplicated, tap the new video press the share button at the bottom-left and then select the option to "Save Video".

Let us know the results.

Kind regards.

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Files app- Ios 16.3.1

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