Video failed to import than disappeared

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Video failed to import than disappeared

I use this app to take videos on my phone secretly called CandidRecorder I recorder my video like I have done before and then it tell me that the video failed to import to my photos, I have checked my deleted album and found nothing, is there anyway for me to find videos that failed to import to the photos app on my phone(the videos are not stored in the app and I cannot attempt to try to import the video Gaian because it is not an option in the app)Any suggestions or Simone that could help me?

Posted on Jan 11, 2023 5:40 PM

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Answer 1

TammyW_03

Community Specialist

Jan 14, 2023 3:05 PM in response to nikko85

Hey nikko85,

When you're having an issue with an app on your iPhone not working as expected, these steps can help: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support

1. Close and reopen the app

Force the app to close. Then open the app to see if it works as expected.

2. Restart your device

Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.

3. Check for updates

To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.

4. Delete the app, then redownload it

Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.

If not, you'll want to reach out to the app developer to look into this with you more: How to contact an app developer - Apple Support

Thanks for participating in Apple Support Communities.

Take care!

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Video failed to import than disappeared

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