FaceTime Issues

Question

Level 1

12 points

FaceTime Issues

Has anyone else been having lots of issues with FaceTime? Especially Group FaceTime calls?

My Mom and sisters like to group FT most mornings and lately we've been having to use FB Messenger Video chat because FT won't let one of us in. It changes each time so it has nothing to do w/ settings or internet speed or whatever. We've done group FT calls for years w/out issue. But the last few weeks have been so bad we've stopped using it.

Also, everyone is up to date on their software on their phones.

So if there's something we can try to fix this - please let me know. It's been frustrating not to be able to use what we're used to.

Thx!!

Posted on Mar 18, 2023 09:40 AM

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Answer 1

hc1111

Community Specialist

Mar 20, 2023 04:39 PM in response to rfeew

Hey there rfeew,

It sounds like you might be referring to Facebook Messenger as well as FaceTime.

If you run into issues with a third party app not working when using FaceTime, try the steps here first:

If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support

For additional steps to help with FaceTime calls: If you can't make or receive a FaceTime call on your iPhone or iPad - Apple Support

Take care!

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Answer 2

LD150

Level 10

95,505 points

Mar 22, 2023 01:06 PM in response to rfeew

Once you have checked system status for Facetime Apple - Support - System Status

the likely problems are internet or wi-fi speed of one of the participants.

-All of you should use a speed test app (I use Meteor) and look for at least 5mbps up and down.

-Check Settings, General, VPN & Device Management for a profile -some ad blockers use VPN without you knowing .

-All of you reset your routers to factory settings. Check but it is usually a pin in a little hole.

-All of you do this...

Settings, Messages, Turn off iMessage

Settings, Face Time, Turn off Face Time

Restart the phone.

Settings, Messages, Turn on iMessage, SMS, MMS

Settings, Messages, send & Receive, Start new conversations from, select your Apple ID which should now be there.

Settings, Face Time, Turn on Face Time

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Answer 3

rfeew Author

Level 1

12 points

Mar 21, 2023 04:52 PM in response to hc1111

That's not the issue. I didn't say we were using FB messenger while FaceTiming. I said we were having to use FB Video chat INSTEAD of FaceTime because FaceTime has been so glitchy and won't work. It almost always keeps one of us from being able to join, etc as explained above.

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Answer 4

rfeew Author

Level 1

12 points

Mar 21, 2023 05:00 PM in response to Katana-San

As stated above, every one is updated and no, no one is using a VPN. Besides, the glitch doesn't only happen to just one of us. It's random on which one of us can't join. But it's almost every time. And this also happens on one-to-one FT calls. Not just group ones.

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Answer 5

Katana-San

Level 9

78,169 points

Mar 21, 2023 05:13 PM in response to rfeew

Hello once more~ I FaceTime lots with my grandchildren and when their iPhones are not charged up well we have problems but I will keep digging around on this and see if I can find something out about this to help you.

~Katana-San~

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Answer 6

Katana-San

Level 9

78,169 points

Mar 21, 2023 04:55 PM in response to rfeew

Hello ~ Are all of your devices updated and is any one of the participants using a VPN?

~Katana-San~

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Answer 7

rfeew Author

Level 1

12 points

Mar 21, 2023 06:18 PM in response to Katana-San

Thanks!

Yeah, I've tried googling to see if there was a fix but so far, I wasn't able to find much on the issue we're having. I appreciate any help you can give!! :)

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Answer 8

Katana-San

Level 9

78,169 points

Mar 21, 2023 06:26 PM in response to rfeew

Hello again ~ I will get some others eyes on this as well. Just hang in there . You won’t be forgotten. We will have some help and suggestions but it may take a bit!

~Katana-San~

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