photos on imessage not coming thru

everytime someone tries to send me a picture thru imessage it will say IMG_8737.pj and it won’t show or download the picture and i’m on wifi

iPhone 12 Pro

Posted on Mar 17, 2023 07:35 AM

Reply
2 replies

Mar 19, 2023 12:29 PM in response to abear2

Hi abear2,


We appreciate you reaching out to us. First, let’s check for a software update and make sure that you are running the latest version of iOS. While it isn't inherently assured that an update will resolve the issue, updating to the latest software version for your device can help isolate potential software issues. 

Kindly secure a backup and update.

  1. How to back up your iPhone, iPad, and iPod touch
  2. Update your iPhone, iPad, or iPod touch


If the issue persists after updating to iOS 16.3.1, we recommend using this link to contact us directly: Apple Support


Take care!



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photos on imessage not coming thru

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