Hello I bought a Apple magic keyboard and Magic trackpad from a retail store. However, when I enter the product serial number in Apple database, it do not found the product. Both Magic Keyboard and Magic Trackpad is working absolutely fine. But wanted to be sure that why this is not found in Apple database.
MacBook Pro 13″, macOS 13.0
Hi adilmchoudhury,
Thank you for using the Apple Support Communities! You can check for information about your warranty by using the steps below that can help:
Find information about your warranty or AppleCare plan
Check if your device is covered by an AppleCare plan or Apple's Limited Warranty
1. Go to checkcoverage.apple.com
2. Enter the serial number of the device.
3. Follow the onscreen instructions.
You can also go to mysupport.apple.com to find out if your device is covered. Sign in with your Apple ID, then choose your device. Learn what to do if the information is incorrect or you don't see your AppleCare plan.
Hope this helps!
Have a great day.
It's because they aren't an activated product. For non-activated products like keyboards, mice, cases, cables, etc. they aren't tracked from factory to point of sale even if they do have serial numbers.
For example, Magic Mouse 2 shipments come in boxes with multiple units per box just like iPads, but a major difference is the iPad box has an additional label on it listing all the serials contained within the shipment. So at each checkpoint, not only is the box scanned in, but each serial as well.
So a box of 12 Magic Mouse 2s is only tracked by SKU and count from factory to customer and the serial is mainly used to track service and repairs.
My Apple magic keyboard and magic trackpad serial number is not found in Apple database.
