On my Powerbeats pro the right side won't hold a charge

I have Powerbeats Pro and my right earbud is not charging anymore. I've tried resetting them and it doesn’t work.

Beats

Posted on Mar 14, 2023 1:27 PM

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My right ear Bud on my Beats Powerbeats Pro will not charge. I have reset the box and it still won’t charge. I only bought these in August I bought the Powerbeats pro in august and now the right ear Bud will not charge. I have cleaned them and the charging box. I have also reset the charging box and it will not charge
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PowerBeats Pro - Left Earbud won't Charge I've had these earbuds for less than 6 months. The left earbud will not charge when in the charging box. I have tried resetting several times and I have confirmed that I have the most up to date version of iOS and the most up to date software version for PowerBeats Pro (6B27). This is very frustrating. These are my most favorite pair of earbuds I have ever had and now they are just useless. Can you please let me know what the problem is? I have researched and this seems to be a very common problem with PowerBeats Pro customers.
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1 reply

Mar 15, 2023 2:10 PM in response to skueff

Hey there skueff,

If resetting your Beats didn’t help, make sure you’re using the the cable and adapter that came with your Beats to charge them. If that doesn’t help, reach out to Apple Support to look into service options with you. You can use this link to reach out:

Contact - Official Apple Support

Regards.

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On my Powerbeats pro the right side won't hold a charge

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