Double Charged and Missing Suica Card: What to Do and Who to Contact?

Sorry I didn't realise Suica was a transport card. Seems as both amounts are "pending" no money has actually changed hands as yet. (You could check on your card provider/bank statement,)

and

You might want to check your Suica balance:

On your iPhone

1. Open the Wallet app.
2. Tap your Suica card to see your current balance.

Apple Support have a few articles about Suica cards:

Add a Suica or PASMO card to Apple Wallet – Apple Support

and

Use Suica or PASMO cards on iPhone or Apple Watch in Japan - Apple Support

Eg: says:

"With your Suica or PASMO card set to Express Mode, you can quickly pay for rides with just a tap of your iPhone or Apple Watch".

There is info. about topping up, and much more in the article above.

and

If your Suica card balance doesn't update

1. On your iPhone, open the Wallet app.
2. Tap your Suica card.
3. Tap the More button , then tap Card Details .
4. Turn on Service Mode, then authenticate with Face ID, Touch ID, or your passcode.

To turn off Service Mode, tap on the card.

Learn what to do if your balance still doesn't update.

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There's an article online about Suica, which includes info. about topping up, but doesn't mention wallet at all. https://en.japantravel.com/guide/how-to-get-a-suica-card/22316

All the best :-)

Hi, and welcome to the Apple (user-to-user) Community

Re: "What should do I do? Who should I contact?"

Wondering where the double charge purchase was made from:

eg An Apple purchase using your Apple ID or a purchase from a merchant or website.

If the purchase was for items or services from Apple:

To check to see just what you were double-charged for, if you want to:

If you see 'apple.com/bill' on your billing statement - Apple Support

Three options:

(1) You could try reporting a problem:

Report a problem:

https://reportaproblem.apple.com/?s=6

or

(2) you could just apply for a refund, and wait to see what Apple decides:

Request a refund for apps or content that you bought from Apple – Apple Support

or

(3) You could reach out to Billing and Subscriptions:

There is a “Get Support” Link (or an App) at the bottom of their webpage (link below).

Subscriptions and Billing - Official Apple Support

___________________________________

Else:

If the double-charge was for a purchase from a merchant / website using Apple Pay:

Check to see there are still double charges, (and that one has not been refunded):

See your Apple Pay transaction history - Apple Support

(NB: For the most accurate record of your transactions, refer to the credit or debit statement(s) from your card issuer ... or was double actually deducted by your bank.)

Two choices:

(1) How to: Get a refund for purchases made with credit or debit cards using Apple Pay - Apple Support

or

(2) Apple Pay Support:

Click on "Get support" (eg: online chat, phone, eMail etc.) at the bottom of webpage:

Apple Pay - Official Apple Support

All the best :-)

Hehe! No. It is just that many people address comments and requests to Apple. Some expect their personal accounts to be rectified. So many do not realize at first, that Apple itself is not here, and that it is Apple users, like themselves, who volunteer to reply. Adding (user-to-user) is to get the message across as simply as I know how, is nothing "official".

Hello brbo!

You said: “Hi, and welcome to the Apple (user-to-user) Community”.

Is there a non-user-user Apple Community?

Thank you, and pardon me for interrupting the thread.

Thank you. No worries, H1290 :-)

Hey Steven,

Did your issue get resolved, i faced the same issue today but dont know what to do now.

Thank you StevenJobless,

Grateful that you shared your experience here, so that others may benefit!

Cheers :-)