Airpods disconnect as soon as I remove them from the case

Airpod Pro disconnecting from Bluetooth connected devices on my iPhone 14 as soon as I remove them from the charging case


Posted on Mar 6, 2023 10:20 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 8, 2023 10:22 AM

Hey there AirpodProdisconnecting,


To clarify, are you taking them out of the case to place in your ears when this happens? If so, try following the steps below to help when they disconnect unexpectedly:


If your headphones keep disconnecting
If you tested your headphones as described in the previous section and audio keeps disconnecting or cutting in and out, unpair your headphones and then pair them again.

Unpair your headphones
Unpair from an iPhone:
1. Tap Settings > Bluetooth.
2. Find the device that you want to unpair and tap the Info button .
3. Tap Forget This Device.
4. Restart your iPhone.

Unpair from a non-Apple device:
1. On your non-Apple device, go to the settings for Bluetooth and make sure that Bluetooth is on. For example, on an Android device, go to Settings > Connected devices > Connection preferences > Bluetooth.
2. Unpair—or forget—your headphones.
3. Restart your non-Apple device.

Pair your headphones again
Pair—or connect—your headphones again. Find instructions for your headphones and the device that you want to pair them with:
* AirPods and an iOS device
* AirPods and a Mac, Android phone, or other device
* Beats headphones and an iOS device, Mac, or other device
* Other Bluetooth headphones and an iOS device

If your headphones continue to disconnect, contact Apple Support.


If the sound from your wireless headphones cuts out or is distorted - Apple Support


Take care!


1 reply
Question marked as Top-ranking reply

Mar 8, 2023 10:22 AM in response to AirpodProdisconnecting

Hey there AirpodProdisconnecting,


To clarify, are you taking them out of the case to place in your ears when this happens? If so, try following the steps below to help when they disconnect unexpectedly:


If your headphones keep disconnecting
If you tested your headphones as described in the previous section and audio keeps disconnecting or cutting in and out, unpair your headphones and then pair them again.

Unpair your headphones
Unpair from an iPhone:
1. Tap Settings > Bluetooth.
2. Find the device that you want to unpair and tap the Info button .
3. Tap Forget This Device.
4. Restart your iPhone.

Unpair from a non-Apple device:
1. On your non-Apple device, go to the settings for Bluetooth and make sure that Bluetooth is on. For example, on an Android device, go to Settings > Connected devices > Connection preferences > Bluetooth.
2. Unpair—or forget—your headphones.
3. Restart your non-Apple device.

Pair your headphones again
Pair—or connect—your headphones again. Find instructions for your headphones and the device that you want to pair them with:
* AirPods and an iOS device
* AirPods and a Mac, Android phone, or other device
* Beats headphones and an iOS device, Mac, or other device
* Other Bluetooth headphones and an iOS device

If your headphones continue to disconnect, contact Apple Support.


If the sound from your wireless headphones cuts out or is distorted - Apple Support


Take care!


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Airpods disconnect as soon as I remove them from the case

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