iCloud drive not uploading files to iCloud - Big Sur 11.7.4.

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Level 1

14 points

iCloud drive not uploading files to iCloud - Big Sur 11.7.4.

The latest update of the MacOS Big Sur 11.7.4 (on my iMac 27 - late 2014) has disabled files uploads to iCloud Drive. However, access to iCloud Drive still works, so files added from another device are visible. When a file is deleted on the affected computer (Big Sur), it is also deleted from iCloud. This issue has affected both users on this computer. Logging out and logging back into iCloud did not help, nor did creating a new user. Connecting to a different network did not help either. Another computer running MacOS Ventura on the same network with the same cloud account did not experience this problem. It doesn't matter the type of file, it won't upload anything (pages file, keynote files, numbers files), pdf, txt, jpg... nothing. The file has a "cloud symbol" in the iCloud drive folder and the finder says sending the item. It must be an incompatibility between iCloud Drive and MacOS Big Sur 11.7.4.

Even the date of the last synchronized file 16.2. shows that this update, which I installed on February 17, is to blame.

Everything else synchronizes (mail, calendar, etc.). Has anyone experienced a similar issue and found a solution?

Thank you.

Posted on Mar 5, 2023 03:42 AM

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Answer 1

lexOS1

Community Specialist

Mar 7, 2023 08:32 AM in response to D. Beihofner

Hi D. Beihofner,

Thank you for participating in the Apple Support Communities. If you are having issues with iCloud on your Mac, here are a few steps that may be useful:

1. Restart your device to see if the issue is still there: Shut down or restart your Mac - Apple Support

2. Confirm that your device is using the most recent software to rule out the older one: Update macOS on Mac - Apple Support

3. Try the steps here to see if they help: Set up iCloud Drive - Apple Support

4. Contact Apple Support here if you need further support: Contact - Official Apple Support

Have a great day.

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Answer 2

bailier

Community Specialist

Mar 9, 2023 01:23 PM in response to D. Beihofner

Hello D. Beihofner,

Thank you for posting in Apple Support Communities.

Thanks for the clarification.

If you are still unable to add documents this way, we recommend reaching out to Apple Support so they can look into this in more detail. You can do that here: Contact - Official Apple Support

Kindest regards.

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Answer 3

D. Beihofner Author

Level 1

14 points

Mar 9, 2023 12:54 PM in response to lexOS1

Hello, LexOS1,

Thank you for your response.

Restarting, logging out of the network, and logging into a different network doesn't help.
As I write this, I have system 11.7.4 and it doesn't offer me any further updates.
Besides these tips, I logged out of my Apple ID on the device, and even after logging back in, the synchronization still doesn't work.
To repeat, there are 2 users on the device and both of us are unable to send files to iCloud drive. I repeat, everything worked without any issues until the latest Big Sur update. I repeat, OS Ventura doesn't have this problem.

I think this update is to blame. There's something wrong with it.

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iCloud drive not uploading files to iCloud - Big Sur 11.7.4.

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