Songs break during playback

Question

Level 1

53 points

Songs break during playback

Apple Music is way behind any other streaming service in terms of quality. Why none of my song on neither of my device play correctly? What is wrong with this service?

Each and every song has some glitch inside. Say you have the beat 1-2-3-1-2-3 throughout the whole song. Apple Music can't play it this way. Spotify can, any other service can, but Apple Music is playing the song like this: 1-2-3-1-3-1-2-3 etc. It just basically misses the beat every now and then.

4 devices: iPad, iPad Pro, MacBook Pro, iMac - both on AirPods Pro 2 or with their speakers.

5 other HomePods - two stereo pairs and one HomePod mini.

Lots of wireless networks, LTE/5G, in my country and abroad.

I identify the problem as Apple problem - anyone knows what to do to Apple so that they meet the XXI century music playback standards? The sound playback is making me nuts, this is paid service and works worse than free Spotify.

iPhone 14 Pro

Posted on Mar 4, 2023 03:34 AM

Reply

Answer 1

Omar_A1

Community Specialist

Mar 6, 2023 12:42 PM in response to Piotr Kowal

Hello Piotr Kowal,

Thank you for reaching out to Apple Support Communities.

Let's try to listen to Apple Music using your browser to see if we can replicate the issue. This will help us further isolate the problem:

"Listen to Apple Music on the web

Go to music.apple.com.
Sign in with the Apple ID and password that you use with your Apple Music subscription.

After you sign in, you can:

Access and play music from your music library.
Browse and play music from the Apple Music catalog.
Get your Replay Mix to see the top artists, albums, and songs that you've listened to so far this year."

More details can be found here: Listen to Apple Music on the web and in apps

If the issue persists, can you provide a few more details? Does this happen with all songs and all genres? When did you first notice this? Also, what is your exact iOS version?

Cheers!

Reply

Answer 2

AnnieL2

Community Specialist

Mar 6, 2023 03:43 PM in response to Piotr Kowal

Salutations Piotr Kowal,

We’d like to have you test downloading a song on your device and testing playback. This way we can further isolate the situation a bit further. Add and download music from Apple Music

We can test that on your iPad, iPad Pro, MacBook Pro, or iMac.

Download music from Apple Music

After you add music to your library, you can download it to your device to listen to offline. Just follow the steps below for your device.

How to download music from Apple Music on your iPhone, iPad, or Android

1. Open the Apple Music app.

2. Add a song, album, or playlist to your library.

3. Touch and hold the song, album, or playlist that you added from Apple Music.

4. Tap Download.

How to download music from Apple Music on your Mac or PC

1. Open the Apple Music app or iTunes.

2. Add a song, album, or playlist to your library.

3. After you add a song, album, or playlist:

• On your Mac, click the Download button next to a song or album.

• On your PC, click the Download button next to a song or album.

Thanks.

Reply

Answer 3

Piotr Kowal Author

Level 1

53 points

Mar 6, 2023 01:13 PM in response to Omar_A1

When I go to the Music website the Music app opens anyway. How can I listen to Music from the website on Mac? Should I uninstall Music app to do this?

The problem started like 6 monhts ago - honestly I thought Apple spoilt something again and it will be amended, but since nothing happened for long time - I am writing here.

Happens to all songs, doesn't matter the genre or whatever else.

Exact iOS/macOS/HomePodOS/whateverElseOS is: newest officially released.

Reply

Answer 4

Grace2211

Community Specialist

Mar 7, 2023 10:05 AM in response to Piotr Kowal

Piotr Kowal,

At this time, we suggest that you reach out to Apple directly concerning this issue, with Apple Music. They will be able to look further into this with you. You can follow this link to connect with them: Get Support

Have a wonderful day!

Reply

Answer 5

Piotr Kowal Author

Level 1

53 points

Mar 7, 2023 12:36 AM in response to AnnieL2

Hello. The issue is the same. I even tried to delete my whole downloaded library and re-download it. The problem is the same. It seems like the software can’t really play fluently for some reason.

Reply

Songs break during playback

Similar questions