EXTERNAL MONITOR KERNEL PANIC CRASH ON MACBOOK PRO ON VENTURA 13.2.1

I recently upgraded my 16 inch, 2019, MacBook Pro, 2.4 GHz, 8 core Intel core, i9 64 GB, 2667 MHz, DDR4 to Ventura, 13.2.1


since doing so, my external screen ( Philips PHL32E8QJ ) works for about 20 minutes and then shows the green screen of death and causes the MacBook to go into kernel panic mode and shut down. I am running USB C to HDMI cable.


I have followed all the usual remedies, but nothing seems to work. If anybody has fixed this issue for sure, please let me know as it’s incredibly annoying


Thanks

MacBook Pro

Posted on Feb 28, 2023 03:43 AM

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Posted on Mar 10, 2023 03:20 AM

Hi. Thanks for the reply. Yes I tried that multiple times but nothing seems to fix the issue. As many people state, this only became a problem after the last major update. Thousands of people all over the world now cannot use their MacBooks in their studios due to this external screen problem. If Apple has a solution to this issue please make this a priority update.


thanks

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Question marked as Top-ranking reply

Mar 10, 2023 03:20 AM in response to Keisha_Keisha

Hi. Thanks for the reply. Yes I tried that multiple times but nothing seems to fix the issue. As many people state, this only became a problem after the last major update. Thousands of people all over the world now cannot use their MacBooks in their studios due to this external screen problem. If Apple has a solution to this issue please make this a priority update.


thanks

Mar 10, 2023 06:50 AM in response to JARROD158

Thanks for letting us know, JARROD158,


What were the results of the diagnostic test? Were you able to reinstall macOS?


If the diagnostic test didn't find any issue with the hardware and you've already reinstalled the macOS, you may consider backing up your Mac, erase the disk then reinstall macOS: Use Disk Utility to erase an Intel-based Mac - Apple Support

"Before erasing your Mac

  1. If you want to restore your Mac to factory settings, such as to prepare it for a new owner, learn what to do before you sell, give away, or trade in your Mac.
  2. If using macOS Monterey or later on a Mac with the Apple T2 Security Chip, follow the steps to erase all content and settings instead of these steps.
  3. Make a backup of any files that you want to keep. Erasing your Mac permanently deletes its files."


Let us know how it goes.


Cheers!


Mar 1, 2023 05:11 PM in response to JARROD158

Hello JARROD158,


Thanks for connecting with us here in Apple Support Communities. You've mentioned that you've tried the usual remedies, but does that include starting up your Mac in safe mode? We ask because this may help to resolve the issue you're facing. Please review this article and let us know if the troubleshooting steps work out for you. See: If your Mac restarts and a message appears - Apple Support


If your Mac restarts and a message appears

If your Mac restarts unexpectedly, an error known as a kernel panic occurred, and a message indicates that your computer restarted because of a problem.

The most likely cause is faulty software. A kernel panic can also be caused by damaged or incompatible hardware, including external devices attached to your Mac.

If the kernel panic is caused by a known problem, the faulty software is identified. To make sure that this software doesn’t continue to cause kernel panics, move it to the Trash.

If the faulty software is not identified and your Mac continues to experience kernel panics, try the following:
Restart your Mac in safe mode. If it successfully starts up in safe mode, choose Apple menu  > App Store, click Updates, then install any available updates.
Uninstall any plug-ins or other enhancement software from manufacturers other than Apple. If you recently updated macOS or an app, plug-ins and other software that worked in the past may no longer be compatible. Read the manufacturer’s documentation (including Read Me notes) to be sure the software is compatible with your version of macOS.
Disconnect all devices except for an Apple keyboard and mouse. Remove hardware upgrades from other manufacturers, such as random-access memory (RAM) and Peripheral Component Interconnect (PCI) cards. Then try restarting your Mac.
If this resolves the issue, reconnect one device at a time, restarting your Mac after reconnecting each one, until you determine which device is causing the problem.
Use Apple Diagnostics to diagnose problems with your computer’s internal hardware, such as the logic board, memory, and wireless components. See the Apple Support article Use Apple Diagnostics to test your Mac.

Kind regards.

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EXTERNAL MONITOR KERNEL PANIC CRASH ON MACBOOK PRO ON VENTURA 13.2.1

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