I found an old iPod ...Model MC540BT/A ...it's a touch-screen version..looks a bit like a mobile phone. Trying to access iTunes but it keeps telling me that either my Apple ID is wrong - it isn't or that my password is wrong...it isn't. It's the correct password that works fine on all my other Apple stuff. I check very, very carefully that I am typing in the correct letters and numbers but no cigar.
Hello Roger Sinden,
If it still won't allow you to sign in on the iTunes Store app, you can try removing the account then signing back in. Depending on how old the software is on it, the steps may be different. On more recent software versions you would go to Settings > your name at the top > Media & Purchases, and select Sign Out. On older software versions, you would go to Settings > iTunes & App Store, tap on the Apple ID and select Sign Out.
Another thing that could be a factor is your Apple ID security type. Do you have the two-factor authentication security enabled on the account (where you enter a 6 digit code when signing into your account)? If so, depending on how old the software is, you may have to enter the verification code a different way. On newer software versions after you enter the password, you get a separate, specific window to enter the verification code. On older software versions you won't get that. If your Apple ID does use two-factor authentication and you're not getting a specific window to enter that code upon signing in, then that would mean the software on the device predates this Apple ID security method. If that's the case, you have to enter the verification code with your password. So for example, if your password is "Apple" and the verification code is "123456", you would enter "Apple123456" (no space between the password and verification code) in the password field.
Cheers!
Hey Roger Sinden,
Is the iPod touch connected to Wi-Fi? If not, are you able to connect?This could help if your password has changed since the iPod was last used.
If you haven't already, try a restart. It's a simple step, but can often resolve unknown issues like this: Restart your iPod touch - Apple Support
Cheers!
Signing out (unable to find anyway of removing the account) and then signing in showed some progress BUT...and it's a big BUT as it seems to be endemic to older devices since it also happened this morning on an elderly 10 year old iMac.....
You get a pop up screen on the iPod (and old iMac) saying enter your password and the 6 digit code. And, indeed, on my other devices I get a notification onscreen informing me about the attempt to log in etc. I 'allow' it and get the 6 digit code but ....
no screen pops up on either the iPod or the old iMac to enter the password and code !!!
Thank you for the suggestion. Tried it but without success.
Thank you! All sorted....as you said...stick the code at the end of the password. Result !
Hey there Roger Sinden,
We're happy to hear you were able to get it sorted.
Have a good one!
Old iPod and difficulty using my Apple ID
