My mail preferences are set to send blocked emails directly to the trash. However, all of my blocked senders are going to my junk mail instead, which requires that I go in and delete each of them every day. Is this the intention? It seems to me that if I have marked the sender as blocked, then the setting should send them to the trash, not my junk mail. Has anyone else had this problem? If so, does anyone have a solution?
iPhone 12, iOS 16
Greetings dcpinnc,
The following article states, “When you block an email address from Mail, it goes to the trash folder.” - Block phone numbers, contacts, and emails on your iPhone or iPad
Let’s double check that the email addresses in question are indeed showing on the block list. Go to Settings > Mail. Under Threading, tap Blocked. Are the blocked emails appearing here? If not, could it be that they’ve been marked as junk, but not blocked?
Thanks.
Hey dcpinnc,
Thanks for checking. We recommend reaching out to Apple Support directly for a closer look. They'll be able to work with you in greater detail. You can reach them here: Contact - Official Apple Support
Take care.
Definitely blocked. I even see the message at the top of the email that says "This message is from a sender in your blocked list."
Blocked mail going to junk, not the trash
