Mail won't save signature (after app closes)

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Mail won't save signature (after app closes)

Hi there, i have just done a fresh instal of Ventura (13.2.1) on my Intel Macbook Pro. I can create email signature with no issue and on new message creation it will insert the sig as normal. However once I close mail and re-open the email sig has been deleted (from settings).

It was working correctly on same mac with Ventura installed but i decided to a fresh new instal of OS and setup machine from scratch and now it has issue as above.

I have tried with image in sig and also with just text but same error.

Any assistance would be greatly appreciated.

Thanks

MacBook Pro 15″, macOS 13.2

Posted on Feb 22, 2023 08:38 PM

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Answer 1

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Trish313

Community Specialist

Feb 24, 2023 10:48 AM in response to dazdamodies

Hi dazdamodies,

We have a few questions to help isolate and get a better understanding of what you're experiencing. Does this happen with multiple Mail accounts or a specific account? Does this continue if a new user? Testing this will help determine if it is system wide and possibly software.

Go to the Apple menu (  ) > System Settings
Click Add account and select the type of account you would like to create
Enter a name for user
Enter a password for user
Select Create User
Select Apple menu (  ) > Log out of current user
Sign into created user and set up Mail to test

Add a user or group on Mac - Apple Support

Is this happening with iCloud Mail? If so, does this continue after disabling iCloud Mail and reenabling it?

Go to the Apple menu (  ) > System Settings
Click your name at the top of the sidebar
Select iCloud on the right.

Set up iCloud Mail on all your devices - Apple Support

If this continues, you'll want to reach out to Apple directly for further assistance. Depending on your region, you may be able to reach them here: Contact - Official Apple Support

Take care!

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Mail won't save signature (after app closes)

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