Apple TV App Not Working
Apple TV app not working on my Sony 4K TV. The app keeps pixelating and distorting video when I try to play content on the app. Have done a reset on the tv and a sign/out reset and deletion of the app.
User profile for user:
genieen16
User level:
Community Specialist
Hello DawsonLeery,
It sounds like you're off to a great start already with the steps you have taken. When you say that you reset the TV, how exactly did you do that? Also, when removing the app and re-adding it was it completely deleted? We ask, to ensure you have the latest version of the Apple TV app.
Try watching different shows/movies in the Apple TV app to ensure the issue is not related to a specific show/movie. Does the problem happen when all content you try to watch? Also, check out and follow the steps offered here, as they're suggested to help resolve issues with the video quality for Apple TV+: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support.
If the video quality is bad or it stops playing
1. If multiple people on your network are using the internet, your connection speed might slow down. Ask them to temporarily pause their internet activities.
2. If you're using a smart TV or streaming device, turn it off and back on again. If you're using an Apple device, restart it.
3. Tap or click the download button to try downloading the movie or TV show instead.*
We hope this information helps you out.
Best wishes!