Hi there -- I keep having to reset my son's parental control settings. They seem to disappear after a day or so -- all settings like downtime, app limits, and content restrictions, just disappear. I am also resetting the passcode every time.
iPhone 6 Plus, iOS 10
Hello Trust29,
Test the issue after each of the provided steps below:
Approve what kids buy with Ask to Buy - Apple Support: Turn off Ask to Buy and allow some time for the information to sync
Change your Screen Time passcode:
iOS/iPadOS - If you forgot your Screen Time passcode - Apple Support
Mac - Set, change, or remove a Screen Time passcode on Mac - Apple Support
Change the name of each of the devices:
Change the name of your iPhone - Apple Support
Change your computer’s name or local hostname on Mac - Apple Support
If the issue remains, please contact Apple Support for further help: Get Support
Cheers.
Hello Trust29,
Are you showing that your iCloud contacts are enabled on both your device and the child's device? If needed, the article here can help: Set up iCloud for Contacts on all your devices
If you're seeing contacts are turned on, be sure you can view your personal information and your child's contact details. You may need to restart both devices to test. However, if you can view the information as expected and the previous steps for renaming the devices to check hasn't help, reach out to Apple Support directly to further assist.
Contact - Official Apple Support
Contact Apple for support and service - Apple Support
Best.
Me too!!! I’ve done everything and even have screen recordings of it resetting all by itself. The only thing I’ve found is to report it as a bug to Apple, maybe if we get enough people to report Apple will address the issue.
This is not helpful.
That's not the problem -- this is no an ineptitude I have with your product -- this is a problem of your software -- I set the parental controls -- they work -- for a day -- and then disappear.
parental controls unreliable
