HP Firmware Upate - Ventura

I'm in a rabbit hole ... I have an HP Printer and there are 3 different ways to install a firmware update and not one will work today.


Can't do it directly from the printer because it "cannot connect to the service"

Can't do it from the HP Smart app because it can't connect using either of the 2 IP addresses shown on the network summary ... even though it also says "congratulations on successfully setting up your HP wireless printer"

Can't do it from hp.com because “HP Firmware Updater” can’t be opened because Apple cannot check it for malicious software. and This item is on the disk image “HP_Color_LaserJet_Pro_MFP_M282_M285_Series-20220729.dmg”. Safari downloaded this disk image today at 9:56 AM.


I am so frustrated.


*** Oh and I was able to print a Word document, just not the pdfs I need to print ***

iMac 27″, macOS 13.1

Posted on Feb 13, 2023 9:58 AM

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Feb 13, 2023 10:47 AM in response to flymaac

Accessing the firmware update from the printer's physical menu interface is your best option. If this is unable to connect, then it either means you have a networking issue of some sort (local with the printer, or home network/router, or ISP), or HP servers are having an issue. Try power cycling the printer and making sure the printer is connected to the home network by verifying a local IP address or checking the router to confirm the HP printer is on the network.


Power cycling the printer and the computer can sometimes fix some issues.


As for trying to run an app from the Mac, try booting into Safe Mode and trying again, although if the printer is connected using a driver, then this may not work to allow communication...all depends how the app communicates with the printer. If Safe Mode works to allow the firmware update, then it most likely means you have some third party software installed which is interfering with the normal operation of macOS.


While I normally encourage keeping devices up to date, HP has a terrible history of bricking printers with firmware updates if people are using third party ink cartridges or sometimes introducing or changing functionality without any notice to the user. You may want to research this firmware version online to make sure others don't regret updating the firmware to this particular version. If you never use third party cartridges, then you are probably reasonably safe in updating the firmware to resolve the PDF printing issues (PDF issues are always a common issue with HP printers).


I've never used any HP apps to update printer firmware. Years ago I would either update the firmware from the printer's JetDirect web interface, or by sending the firmware over FTP to the printer, or some printers allowed for sending the firmware via a normal print job. The easiest method should be from the printer's own physical interface or perhaps even the printer's web management interface (type the IP address of the printer into the URL bar of a browser to access...if the web interface exists).

Feb 13, 2023 11:03 AM in response to HWTech

Thank you so much! I learned I can make the computer open the dmg even though it can't verify it by control-clicking it. Then I found the date code for the firmware and it is up to date (07292022)


I tried, one last time, to power cycle the printer ... I didn't pull out the cord this time, I just held the power button in for 30 seconds ... and when it came back on it printed a few backed up pages!


I think you're right; there's just some incompatibility with PDFs. Just now I was able to print both a single-page and a 16-page pdf. Sometimes they'll work, sometimes they won't???

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HP Firmware Upate - Ventura

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