Purchased TV shows show up in the Apple TV "tv shows" app, but will not play. Gives message: "An unexpected error occurred."

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Purchased TV shows show up in the Apple TV "tv shows" app, but will not play. Gives message: "An unexpected error occurred."

I have already performed everything in the related question "If you can't watch or stream movies and TV shows in the Apple TV app". As well as resetting the Apple TV (model A1842, tvOS version 16.3.1). But no dice.

The TV shows will play on my Macbook Pro and iPhone.

Purchased movies, however, do play on my Apple TV. Just not the tv shows purchased from Apple.

The tv shows did play about 1 week ago (2/5/2023)

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Posted on Feb 11, 2023 7:35 PM

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Answer 1

Feb 12, 2023 3:00 PM in response to raiste1

I literally spent two hours on the phone last night with Tier-2 Support. He scheduled an appointment for a follow-up today and they simply never called.

Their guy last night and I concluded that there’s probably a bug in tvOS 16.3.1. I’m guessing there will be an fix update soon. Until then, apparently, the response is to sit down and shut up.

I just wish they hadn’t blown off my scheduled call with them. Very unprofessional.

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