Lost new IPhone

Hello,


I lost my new device and I don't remember the apple ID associated with it. I spoke to customer support and they said I can't do anything without the Apple ID. Is there any way for me to get the Apple ID through a credit card company or somehow I can retrieve it? I am open to suggestions. I just bought the phone and haven't even paid it off yet.


Thank you

iPhone 13

Posted on Feb 6, 2023 10:36 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 7, 2023 01:13 AM

Hi, and welcome to the Apple (user-to-user) Community.


Re: I lost my new device


Can you: Use the Find My app to locate a missing device or item – Apple Support


and you might want to follow the steps in the article below:

What to do: If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support

_________________________________________________________________


Your new phone may be covered by Apple Care ?:

Not sure if there's anything they can do to help:


(You may have the iPhone's serial number on a receipt or packaging.

You could click the link below / enter the serial number to find out what's available

Check Your Service and Support Coverage - Apple Support


One stop for technical support, Apple hardware service, and software support.  

Call Apple Support at 1-800-APLCARE (or use the app)

AppleCare Products - Apple

_________________________________________________


Re: "I can't do anything without the Apple ID"


Your Apple ID is generally an eMail address.

(You may have used it to log in here to the Apple Community.)


If you have another Apple device or Mac linked to the Apple ID,

you may be able to access your Apple ID and Apple ID password from that.

(Eg: FaceTime and Messages use the same Log-in details)


More details available in this discussion thread:

Is there anyway to reset apple id passwor… - Apple Community

________________________________________________________________


RE: "somehow I can retrieve it?"


Apple Support's article:

If you forgot your Apple ID email address or phone number - Apple Support


Or

Enter information to find your Apple ID:

https://iforgot.apple.com/appleid


And

What to do: If you forgot your Apple ID password - Apple Support


How to use account recovery when you can’t reset your Apple ID password

______________________________________________________________________


Apple ID support / help

Apple ID - Official Apple Support


Apple phone numbers around the world

Contact Apple for support and service - Apple Support


All the best :-)

2 replies
Question marked as Top-ranking reply

Feb 7, 2023 01:13 AM in response to Computerfool14

Hi, and welcome to the Apple (user-to-user) Community.


Re: I lost my new device


Can you: Use the Find My app to locate a missing device or item – Apple Support


and you might want to follow the steps in the article below:

What to do: If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support

_________________________________________________________________


Your new phone may be covered by Apple Care ?:

Not sure if there's anything they can do to help:


(You may have the iPhone's serial number on a receipt or packaging.

You could click the link below / enter the serial number to find out what's available

Check Your Service and Support Coverage - Apple Support


One stop for technical support, Apple hardware service, and software support.  

Call Apple Support at 1-800-APLCARE (or use the app)

AppleCare Products - Apple

_________________________________________________


Re: "I can't do anything without the Apple ID"


Your Apple ID is generally an eMail address.

(You may have used it to log in here to the Apple Community.)


If you have another Apple device or Mac linked to the Apple ID,

you may be able to access your Apple ID and Apple ID password from that.

(Eg: FaceTime and Messages use the same Log-in details)


More details available in this discussion thread:

Is there anyway to reset apple id passwor… - Apple Community

________________________________________________________________


RE: "somehow I can retrieve it?"


Apple Support's article:

If you forgot your Apple ID email address or phone number - Apple Support


Or

Enter information to find your Apple ID:

https://iforgot.apple.com/appleid


And

What to do: If you forgot your Apple ID password - Apple Support


How to use account recovery when you can’t reset your Apple ID password

______________________________________________________________________


Apple ID support / help

Apple ID - Official Apple Support


Apple phone numbers around the world

Contact Apple for support and service - Apple Support


All the best :-)

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Lost new IPhone

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