My Apple TV 4K is acting erratic. If I switch functions/ channels too fast it freezes. At other time when I turn it ON, it takes me back where I left off, BUT, I hear the audio playing while the video is frozen!!!
Most time, I need to unplug it and restart it.
Any suggestions welcome?
Or am I the unlucky guy who got a defective unit?
Thank you.
Hey there JNAWAR,
To help with the issue on your Apple TV, we recommend either restarting it or unplugging it from power/plug it back in. This should help get the Apple TV working smoothly again. The steps below will show you how:
Restart your Apple TV
If your Apple TV isn't responding, restart it with your remote:
• With your Siri Remote (2nd generation or later) or Apple TV Remote (2nd generation or later)*: Hold down the Backand TV/Control Center
buttons. Let go when the light on your device flashes.
• With your Siri Remote (1st generation) or Apple TV Remote (1st generation)*: Hold down the Menu and TV/Control Center
• With your Apple Remote (aluminum or white): Hold down the Menu and Down buttons. Let go when the light on your device flashes.
Unplug your Apple TV
If the Settings menu and your remote don't restart your device, unplug your Apple TV from power. Wait six seconds, then plug it back in.
How to turn off or restart your Apple TV - Apple Support
If the behavior persists, check for tvOS updates next:
Update your Apple TV - Apple Support
Take care!
My Apple TV 4K is acting erratic
