MacBook Pro sleep mode issue

Hi all,


I have a MacBook Pro late 2011 running on Sierra (10.12.6) which was working perfectly fine until a few weeks ago, where it started to refuse waking up from sleep mode every now and then. Or perhaps it has problems going into proper sleep mode, since I can still hear the fan running very slowly in such case, even though screen remains black. The only option in such case is to wait until the battery is empty and plug it again, only then does the start button have an effect. Battery seems in good shape, it still runs for hours when computer is awake. I did an SMC and NVRAM reset, ran the startup diagnostics, nothing really helped. I tried to reinstall the current OS (10.12.6) but the process got stuck 16s before the end to be precise, the longest 16s ever... so I aborted. I am now considering a factory reset, since all data is backed up, but welcome your experts' views! I like my old MacBook, it's in perfect shape.


Many thanks in advance for your help!

igor



MacBook Pro 15″

Posted on Feb 6, 2023 03:05 PM

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11 replies

Feb 7, 2023 01:36 PM in response to igor-dB

The hard drive is showing it has had too many "Hardware ECC Recovered Errors". This means the drive may no longer be able to protect the data from corruption if more errors are encountered. It is certainly possible this is contributing to the wake from sleep issues.


Make sure to have a good backup while you can still access the data and before the data possibly becomes corrupted. Installing an SSD will definitely improve performance of this laptop. The Crucial MX500 SSD would be a good option, but avoid the Crucial BX500 series at all cost. Another option would be the OWC Mercury Electra 6G or OWC Mercury Extreme Pro 6G.



Feb 17, 2023 03:35 PM in response to igor-dB

Usually if a failure also occurs when booting from a known good boot drive, then usually it indicates a hardware issue of some sort. Unfortunately the internal hard drive failure can sometimes interfere so I personally like to disconnect the internal drive just to be safe. A sleep issue like you are reporting is hard to narrow down since sleeping & waking while booted to an external drive can sometimes have issues as well even on a perfectly working system.


You can try unchecking "Put hard drive to sleep when possible" in the Battery System Preferences to see if that makes any difference. If this works, then most likely the internal drive is the problem.


Like I said before the internal drive could be causing the wake from sleep issue, or it could be an issue with the sleep sensor, or it could certainly be an issue with the Logic Board. It takes a bit of work to eliminate various items to nearly confirm the issue is the Logic Board itself (there are no guarantees). Having an external boot drive to test is useful so you can compare how the system is working when the internal drive is connected and if it makes any difference when disconnected. You can sometimes test the sleep sensor by holding a magnet over the sensor which I believe is located along the left edge of the palmrest usually around the front row of the keyboard. If the magnet causes the Mac to sleep & removing the magnet wakes the laptop, then most likely the sensor is working. That leaves the hard drive or the Logic Board. It is also possible to disconnect the sleep sensor from the Logic Board to eliminate the sensor entirely, but the connector is very fragile and easily damaged (the locking lever tends to pop off when closing (locking) the connector.



Feb 6, 2023 05:23 PM in response to igor-dB

Please run the third party app EtreCheck and post the report here using the "Additional Text" icon which looks like a piece of paper. This report will help us understand your system so we don't have to play 20 questions, and it may provide some clues to the problem.


Also, to check the health of the internal drive, run DriveDx and post the complete text report here using the "Additional Text" icon which looks like a piece of paper.


When you attempted to reinstall macOS, did you perform a clean install by first erasing the whole physical drive, or did you just reinstall macOS over top of itself?


I know you mentioned running the "startup diagnostics", do you mean the Apple Diagnostics?

Feb 7, 2023 01:15 PM in response to HWTech

Thanks for the prompt feedback. Here is the DriveDx report:


It seems like EtreCheck is not compatible with Sierra (only High Sierra or more recent). Can I find an older version somewhere or an equivalent program compatible with Sierra?


I only tried the 'quick' OS reinstallation, did not erase the drive first. Not sure if what I did was the Apple Diagnostics but I could try that too if useful.


Since a few days I only shut down the computer (instead of sleep mode) and things seem to work fine.


Let me know if you need more info.


Feb 9, 2023 06:38 AM in response to igor-dB

macOS has a built-in battery condition status which is fairly good at providing the battery status at least for older versions of macOS 10.14 and earlier. Keep in mind that sometimes the condition can fluctuate between two states such as when the capacity is at the borderline value for the other condition, or if the battery hardware failure is intermittent.


Possible battery conditions for macOS 10.14 and earlier:

  • Normal -- should be Ok
  • Replace Soon -- battery Full Charge Capacity (FCC) has dropped below 80% of original Design Capacity
  • Replace Now -- battery FCC has dropped significantly below Design Capacity...unknown % when this is triggered, but most users will probably not be happy with laptop when using the battery.
  • Service Battery -- macOS has detected a hardware issue with the battery...battery should be replaced.


There is a third party app Coconut Battery which can easily show the current FCC as related to Design Capacity and may have its own health gauge/status (not sure how good the gauge/status is).


Usually when the battery does not perform to your expectations (varies for each person in how they use the laptop), then the battery should be replaced. Some battery failures will not be shown in the status or even diagnostics, although I have developed a method of detecting some more subtle clues from the battery itself...more so to confirm the source of the problem, but most users don't need this as they know how their battery normally behaves.

Feb 8, 2023 06:15 AM in response to igor-dB

You can try running the Apple Diagnostics, but it is unlikely to reveal anything unless it detects a power or SMC issue which could affect waking the laptop.


You can try installing macOS to an external USB drive and see how the laptop works from the external drive....it will be slower due to the USB2 ports being very slow compared to the internal drive, but it should be able to verify the laptop is otherwise working. This is the best option along with the diagnostic, but some external drives don't always behave as expected when waking the laptop from sleep, but if it works fine, then that is a successful test.


Another option is to try creating & using a bootable Knoppix Linux USB stick, but I don't recall how it handles sleep on the Macs especially since I have not really used either the v8.6.1 or v9.x versions that way on the Macs.


While I believe the hard drive is most likely the issue, the other thing that can prevent the laptop from waking properly is having something magnetic near the sides of the laptop which would trigger the laptop's sleep sensor to keep the laptop asleep, or a battery or power issue.

Feb 17, 2023 02:42 PM in response to HWTech

I brought the MacBook to an official Apple repair store nearby. They ran some diagnostics, could not detect any hardware issue (including on hard disk) but claim they were able to reproduce the 'coma' (black screen, fans running, no manual restart possible) when running the computer from an external device. Their conclusion is therefore that the motherboard is the cause of the problem and that no fix is available given that the computer is 'vintage/obsolete' according to Apple. Would you agree with their conclusions? These people also sell computers, so they might be slightly biased...


Many thanks!


Feb 18, 2023 03:41 AM in response to HWTech

Thanks again for the detailed answer. Not sure if I mentioned already: the coma happens even if I go to sleep via the top left menu instead of closing the screen, so the sensor may not be the issue. I confirm that restart seems to be working fine after shut down (no issue there).


I believe I will try a change of the hard disk with an SSD, if price is reasonable. It is a bit silly to throw away the whole computer just because sleep mode does not work.

Feb 18, 2023 11:46 AM in response to igor-dB

igor-dB wrote:

I believe I will try a change of the hard disk with an SSD, if price is reasonable. It is a bit silly to throw away the whole computer just because sleep mode does not work.

At least if the drive is not the issue, then you can still re-use the SSD in another older computer or as an external drive for any computer by connecting the SSD with a USB to SATA Adapter, drive dock, or enclosure.

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MacBook Pro sleep mode issue

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