Failed to restart after sleep

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dbamberghi Author

Level 1

13 points

Failed to restart after sleep

After updating to 13.2, my MacBook Pro 16 2019 can no longer wake up after it goes into hibernation.

What I do to turn on "sleep" from the menu or let the system turn on power saving.

When I try to reactivate the Mac sometimes I find it "warm," but it does not react to any stimulus (pressing any key).

The only way to restart it is to long press the start button to restart the machine.

I find the battery at 0%.

I cannot find any information to understand what is going on.

Posted on Jan 30, 2023 05:57 AM

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Answer 1

Eric_G1

Community Specialist

Jan 31, 2023 05:08 PM in response to dbamberghi

Hello dbamberghi,

For assistance with this particular issue we would advise reaching out to Apple Support to help investigate it.

This link can assist with starting the support request: Apple Support

If you experience issues using the above link, you may alternatively find Apple Support's phone numbers for support here: Contact Apple for support and service - Apple Support

Cheers.

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Answer 2

Jan 31, 2023 07:16 PM in response to dbamberghi

Does your Mac have "Power Nap" turned on in System Settings? That would allow apps to continue running and draining the battery during sleep. It is also possible there is a particular app that is failing to pause activity when sleep begins. If necessary, you might try closing all apps before sleep to see if the problem persists.

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Answer 3

dbamberghi Author

Level 1

13 points

Feb 1, 2023 05:36 AM in response to dbamberghi

In Powermanagent log, I have found

2023-02-01 13:49:41 +0100 Notification            Display is turned off                                                                    
2023-02-01 13:49:55 +0100 Assertions              Kernel Idle sleep preventers: -None-          
2023-02-01 13:49:55 +0100 Assertions              PID 0(kernel_task) Released Idle Sleep Preventer "IODisplayWrangler"  id:0x0x0 [System: No Assertions]          
2023-02-01 13:49:55 +0100 Assertions              PID 106(powerd) Created InternalPreventSleep "com.apple.powermanagement.darkwakelinger" 00:00:00  id:0x0xd00008da9 [System: SRPrevSleep kCPU]          
2023-02-01 13:50:10 +0100 Assertions              PID 106(powerd) TimedOut InternalPreventSleep "com.apple.powermanagement.darkwakelinger" 00:00:15  id:0x0xd00008da9 [System: SRPrevSleep kCPU]          
Sleep/Wakes since boot at 2023-02-01 09:01:05 +0100 :0   Dark Wake Count in this sleep cycle:1

Time stamp                Domain                  Message                                                                        Duration      Delay     
==========                ======                  =======                                                                        ========      =====     
UUID: 921D92EB-262D-4743-9182-FD4E3FE679DE
2023-02-01 13:50:10 +0100 Sleep                   Entering Sleep state due to 'Idle Sleep':TCPKeepAlive=active Using AC (Charge:100%)           
2023-02-01 13:50:15 +0100 Wake Requests           [*process=mDNSResponder request=Maintenance deltaSecs=7195 wakeAt=2023-02-01 15:50:10 info="upkeep wake"] [process=PowerUIAgent request=Maintenance deltaSecs=69247 wakeAt=2023-02-02 09:04:22 info="com.apple.obc"] [process=powerd request=UserWake deltaSecs=12244 wakeAt=2023-02-01 17:14:20 info="com.apple.alarm.user-visible-com.apple.CalendarNotification.EKTravelEngine.periodicRefreshTimer,460"]           
2023-02-01 13:50:15 +0100 PM Client Acks          Delays to Sleep notifications: [com.apple.bluetooth.sleep is slow(1566 ms)] [com.apple.apsd is slow(4934 ms)]           
2023-02-01 14:21:37 +0100 ShutdownCause           SMC shutdown cause: -11:                                                                 
2023-02-01 14:21:38 +0100 HibernateStats          hibmode=0 standbydelaylow=0 standbydelayhigh=0                                           0             
Sleep/Wakes since boot at 2023-02-01 09:01:05 +0100 :0   Dark Wake Count in this sleep cycle:1

Time stamp                Domain                  Message                                                                        Duration      Delay     
==========                ======                  =======                                                                        ========      =====     
UUID: Unknown UUID
2023-02-01 14:21:38 +0100 Failure                 Failure during sleep: 0x0000001F : EFI/Bootrom Failure after last point of entry to sleep              
Sleep/Wakes since boot at 2023-02-01 09:01:05 +0100 :0   Dark Wake Count in this sleep cycle:1

Time stamp                Domain                  Message                                                                        Duration      Delay     
==========                ======                  =======                                                                        ========      =====     
UUID: (null)
2023-02-01 14:21:38 +0100 Start                   powerd process is started                                                                
2023-02-01 14:21:38 +0100 Assertions              Summary- [System: No Assertions] Using AC          
2023-02-01 14:21:42 +0100 Assertions              Kernel Idle sleep preventers: IODisplayWrangler

It could be something related to the EFI firmware. This problem appeared when I upgraded MacOS from version 13.1 to 13.2

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Answer 4

Feb 1, 2023 10:44 AM in response to dbamberghi

This log is interesting, although I'm not sure it provides the answer you need. The "SMC shutdown cause: -11: " is an error notation lots of people have posted questions about going back a number of years. The connected complaint is of unexpected shut-downs. It sounds like your Mac is shutting down while asleep, so that it needs a complete reboot afterwards. That does not explain the battery drain, but it may be that the system gets stuck trying to sleep and churns until it runs out of power. Unfortunately, the "-11" error code seems to lack documentation, so that it's unclear what it describes. Apple may know, but they don't seem to have told anyone else.

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Answer 5

dbamberghi Author

Level 1

13 points

Feb 1, 2023 12:06 AM in response to franzkaiser

thanks for the suggestion, but I had already disabled "Power NAP" some time ago

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Failed to restart after sleep

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