Iphone 13 pro still work but the screen is black nothing is working

My phone screen keep going black, it been almost 4 months. I have rest the phone and still it keep happening. The phone still working, its vibrate and rings. Please advise. why does this keep happening.

Posted on Feb 2, 2023 04:44 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 3, 2023 05:03 AM

Try to hard restart your iPhone by clicking the volume up button then the volume down button then hold the side button for 10-15 seconds. If that doesn't work then put your iPhone into recovery mode by connecting your iPhone to a computer that has iTunes open and you are signed into your account, once you've done that, then click the volume up button, then click volume down, then hold the side button until you see the computer glyph on your iPhone screen. If you need any extra help then visit this link, or contact Apple Support directly.

2 replies
Question marked as Top-ranking reply

Feb 3, 2023 05:03 AM in response to Liix_

Try to hard restart your iPhone by clicking the volume up button then the volume down button then hold the side button for 10-15 seconds. If that doesn't work then put your iPhone into recovery mode by connecting your iPhone to a computer that has iTunes open and you are signed into your account, once you've done that, then click the volume up button, then click volume down, then hold the side button until you see the computer glyph on your iPhone screen. If you need any extra help then visit this link, or contact Apple Support directly.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Iphone 13 pro still work but the screen is black nothing is working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.