AirPods pro drops custom transparency mode

Hi bholtzkener,

We appreciate you reaching out to us.

We’d like to gather additional details that may help us be in a better position to assist you.

Have you had the chance to check if the firmware of your AirPods are up to date?

The steps below can guide you through the process.

1. "To use your iPhone or iPad to check that your AirPods are up to date, make sure that you have the latest version of iOS or iPadOS. 
2. Go to Settings > Bluetooth, then tap the Info button next to the name of your AirPods.
3. Scroll down to the About section to find the firmware version."

1. "To use your Mac to check that your AirPods are up to date, make sure that you have the latest version of macOS. 
2. Press and hold the Option key while choosing Apple menu  > System Information. 
3. Click Bluetooth, then look under your AirPods for the firmware version. 
4. With macOS Ventura, you can also choose Apple menu  > System Settings, click Bluetooth, then click the Info button next to the name of your AirPods."

You can use the article below as a reference.

About firmware updates for AirPods - Apple Support

If the firmware of your AirPods are up to date, please reset your AirPods.

1. "Put your AirPods in their charging case, and close the lid.
2. Wait 30 seconds.
3. Open the lid of your charging case, and put your AirPods in your ears.
4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].
5. Put your AirPods in their charging case, and keep the lid open. 
6. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.
7. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen."

You can use the article below as a reference.

How to reset your AirPods and AirPods Pro - Apple Support

You can use the articles below to set up your AirPods again.

Connect your AirPods and AirPods Pro to your iPhone - Apple Support

Set up AirPods with your Mac and other Bluetooth devices - Apple Support

Customize Transparency mode for AirPods Pro (all generations) - Apple Support

Take care!

Hi bholtzkener,

Glad to hear that restarting has restored transparency mode for you. At this point, we would recommend monitoring to see if the iPhone continues to operate as expected. It could very well be resolved as restarting the iPhone resets many functions of the iPhone and it's system. Restarting is often one of the initial steps of troubleshooting multiple issues.

Cheers.

Hello bholtzkener,

Welcome back to Apple Support Communities!

We want to make sure the AirPods continue to work perfectly for you.

If the issue returns, please reach out to an Apple Support Advisor for further assistance: Get Support

Please let us know if you have further questions.

Cheers!

Hello bholtzkener,

Sounds like a plan. Just keep us in the loop on your results, and we'll take further steps from there.

Take care.