Hi community. I keep receiving a popup on my MacBook Pro prompting me to accept and agree to new icloud terms and conditions, if I want to use iCloud on my machine. Every time I accept these terms and conditions, the popup prompt keeps resurfacing.

Hey there mwisha,

That is a strange issue to occur, especially since you choose to accept the terms/conditions when it prompts you for it. Let's start with confirming more details to better understand what's happening, along with ruling out some possible causes:

1. When did this start to occur on your Mac?
2. Where does this prompt show in your Mac?
3. If you have other devices signed into the same Apple ID for iCloud, do those other devices have the same issue?
4. Sometimes unexpected behavior can be resolved with a restart. Check out the section ‘Restart your Mac' here: Shut down or restart your Mac
5. If you have a compatible Mac model, the latest version is macOS 13.2. You can verify this by clicking on the Apple logo at the top left corner of the screen, then on ‘About This Mac’. In case you needed it, this link shows how to first back up, then Update macOS on Mac.

Cheers!

G'day mwisha,

Thanks for following up. By any chance, do you use Screen Time on the Mac in question? If so, we'd like to have you do a test and click Apple menu () > System Settings > Screen Time. Then, if you use Family Sharing, you'll click the Family Member menu and select your own account. Then turn off the Screen Time passcode, turn Screen Time off, and test it out to see if you're able to accept those terms and conditions: Turn off Screen Time on your Mac - Apple Support

If the issue persists, or if you're not using Screen Time at all, use this link to contact us directly to further look into this: Apple Support

Take care.

Hi ryane77,

We definitely understand your concern. Since you've tried a good bit of troubleshooting already, the next step is to contact Apple Support: Apple Support

Take care.