Apple Mail Not Sending Mail Intermittently

Question

Level 1

28 points

Apple Mail Not Sending Mail Intermittently

I have had 3 users who all use Apple Mail on iOS 15 and 16 where at random times email either composed or forwarded does not send. Specifically the email draft or forward makes the swoosh sound and appears to send, however there is nothing in the outbox or sentbox and the recipeient does not receive the email. These are emails with no attachments. I have verified that all email settings are correct and allow all mail to sync is enabled as well as updated the OS and reboot. No change.

My only solution to this problem is to use Outlook for iOS which works perfectly and sends every time.

Has anyone experienced this or is this some kind of bug? Is there a solution?

Thank you,

Austin

iPhone 12

Posted on Jan 31, 2023 6:29 AM

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Answer 1

Lindsay_B.

Community Specialist

Feb 1, 2023 4:52 PM in response to tptman83

Hey there tptman83,

Thanks for visiting the Apple Support Communities.

To get started, please review the details regarding Exchange Active Sync on iOS: Set up Exchange ActiveSync on your iPhone or iPad - Apple Support. This will allow you to confirm the email accounts have been provisioned correctly for these devices.

If you've already done this, we would recommend getting in touch with Apple Support directly. They will have access to the necessary tools and resources to investigate this further. You can do that here: Get Support.

Have a lovely day.

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Answer 2

Feb 1, 2023 4:58 PM in response to tptman83

It means someone else has control over your account as primary account and your Apple ID is getting treated as alias . Please take the assistance of technician at Apple certified Store.

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