Failure resetting my AirPods
I've tried doing the reset on my AirPods (I lost one, and just got a replacement), but no matter how long I hold the setup button, the light doesn't switch from amber to white. Thoughts?
iPhone 13 Pro
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User profile for user:
Bill_T1
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Community Specialist
Hi acmwallace,
The steps to set up a replacement AirPod are outlined at Set up your replacement AirPods or charging case:
"Set up your AirPods or charging case
- On your iPhone, iPad, or iPod touch, go to Settings > Bluetooth and tap the Information button
next to your AirPods. - Tap Forget This Device.
- Tap Forget Device, and tap again to confirm.
- Put both AirPods in your charging case.
- Open the lid and check the status light. It should flash amber.
- Press and hold the setup button on the back of the case for a few seconds. The status light should flash white.*
- Go to the Home Screen on your iPhone, iPad, or iPod touch.
- Open the case—with your AirPods inside—and hold it next to your iPhone, iPad, or iPod touch. A setup animation appears on your screen.
- Tap Connect, then tap Done."
Holding the button should result in the light flashing white. Complete those steps and if still not working or pairing, reach out to Apple Support directly to investigate further.
Regards.