app store.

Why can i not download apps? Everytime i try to download an app it tries to charge me $5.99 but i thought downloading app were free.

Posted on Jan 27, 2023 01:45 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 27, 2023 03:07 AM

Perhaps you have a billing problem with previous purchase or a verification required?

See -> If a message says 'billing problem with previous purchase' or 'verification required'

If a message says 'billing problem with previous purchase' or 'verification required' - Apple Support

  • If these messages appear, you might be unable to make purchases, download free apps, or use subscriptions. To fix the issue, change your payment method. If you can't change your payment method, you can redeem a gift card and use the balance to pay for any unpaid orders.


If you have followed all the steps and instructions and if you still need help, get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK) 

 

1 reply
Question marked as Top-ranking reply

Jan 27, 2023 03:07 AM in response to lashondra24

Perhaps you have a billing problem with previous purchase or a verification required?

See -> If a message says 'billing problem with previous purchase' or 'verification required'

If a message says 'billing problem with previous purchase' or 'verification required' - Apple Support

  • If these messages appear, you might be unable to make purchases, download free apps, or use subscriptions. To fix the issue, change your payment method. If you can't change your payment method, you can redeem a gift card and use the balance to pay for any unpaid orders.


If you have followed all the steps and instructions and if you still need help, get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK) 

 

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

app store.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.