iCloud not turning on

Yesterday Apple updated its terms of services and on my Mac I received a message which stated "To continue using iCloud, you must accept the updated terms and services". I tried during yesterday and today to accept the terms but it would either return a server error or just look like it accepted it but then the notification would never go away.


One of the troubleshooting steps I'd seen in the community was to log out of my Apple ID and then back in. I did so and indeed the message went away. However, now the issue I have is there's no way for me to turn on iCloud. The main problem is all my documents on my Desktop and Documents folders have disappeared. In settings my AppleID no longer shows an icon for iCloud, so I don't even have a way to turn it on. Also oddly enough, in the devices section it shows "failed to load devices".


I need to urgently fix this and have no idea how. I'm running Mac OSX Ventura version 13.1 on a 2020 MacBook Pro (intel). If anyone has any idea how to fix this I'd greatly appreciate it. Thanks!

MacBook Pro 13″, macOS 13.1

Posted on Jan 24, 2023 5:49 AM

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Question marked as Top-ranking reply

Posted on Jan 25, 2023 3:42 PM

Hello sole2000,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with signing into iCloud. Next, what we would recommend, is testing this issue in another user account. What we need to do, is log out of your current user. Log back in under another Standard or Administrator account and see if the same issue occurs there. This way we can tell if it is an issue with your user account, or if it is system wide: Add a user or group on Mac - Apple Support


"Add a user

  1. On your Mac, choose Apple menu  > System Settings, then click Users & Groups  in the sidebar. (You may need to scroll down.)
  2. Click the Add Account button below the list of users on the right (you may be asked to enter your password.)
  3. Click the New Account pop-up menu, then choose a type of user.
    • Administrator: An administrator can add and manage other users, install apps, and change settings. The new user you create when you first set up your Mac is an administrator. Your Mac can have multiple administrators. You can create new ones, and convert standard users to administrators. Don’t set up automatic login for an administrator. If you do, someone could simply restart your Mac and gain access with administrator privileges. To keep your Mac secure, don’t share administrator names and passwords.
    • Standard: Standard users are set up by an administrator. Standard users can install apps and change their own settings, but can’t add other users or change other users’ settings.
    • Sharing Only: Sharing-only users can access shared files remotely, but can’t log in to the computer or change settings. To give the user permission to access your shared files or screen, you may need to change options in File Sharing, Screen Sharing, or Remote Management settings. See Set up file sharing and Share the screen of another Mac.
  1. For more information about the options for each type of user, click the Help button in the lower-left corner of the dialog.
  2. Enter a full name for the new user. An account name is generated automatically. To use a different account name, enter it now—you can’t change it later.
  3. Enter a password for the user, then enter it again to verify. Enter a password hint to help the user remember their password.
  4. Click Create User.
  5. Depending on the type of user you create, you can also do any of the following:
    • For an administrator, select “Allow user to administer this computer.”
    • Select “Allow user to reset password using Apple ID.” To use this option, the user must have set up iCloud on this Mac. However, this option isn’t available if FileVault is turned on and set to allow the user to reset their password at startup using their Apple ID.
  • Use Sharing settings to specify whether the user can share your files and share your screen.
  • For information about Apple’s privacy policy, see the Apple Privacy Policy website.


We hope this helps.


Cheers!


Similar questions

1 reply
Question marked as Top-ranking reply

Jan 25, 2023 3:42 PM in response to sole2000

Hello sole2000,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with signing into iCloud. Next, what we would recommend, is testing this issue in another user account. What we need to do, is log out of your current user. Log back in under another Standard or Administrator account and see if the same issue occurs there. This way we can tell if it is an issue with your user account, or if it is system wide: Add a user or group on Mac - Apple Support


"Add a user

  1. On your Mac, choose Apple menu  > System Settings, then click Users & Groups  in the sidebar. (You may need to scroll down.)
  2. Click the Add Account button below the list of users on the right (you may be asked to enter your password.)
  3. Click the New Account pop-up menu, then choose a type of user.
    • Administrator: An administrator can add and manage other users, install apps, and change settings. The new user you create when you first set up your Mac is an administrator. Your Mac can have multiple administrators. You can create new ones, and convert standard users to administrators. Don’t set up automatic login for an administrator. If you do, someone could simply restart your Mac and gain access with administrator privileges. To keep your Mac secure, don’t share administrator names and passwords.
    • Standard: Standard users are set up by an administrator. Standard users can install apps and change their own settings, but can’t add other users or change other users’ settings.
    • Sharing Only: Sharing-only users can access shared files remotely, but can’t log in to the computer or change settings. To give the user permission to access your shared files or screen, you may need to change options in File Sharing, Screen Sharing, or Remote Management settings. See Set up file sharing and Share the screen of another Mac.
  1. For more information about the options for each type of user, click the Help button in the lower-left corner of the dialog.
  2. Enter a full name for the new user. An account name is generated automatically. To use a different account name, enter it now—you can’t change it later.
  3. Enter a password for the user, then enter it again to verify. Enter a password hint to help the user remember their password.
  4. Click Create User.
  5. Depending on the type of user you create, you can also do any of the following:
    • For an administrator, select “Allow user to administer this computer.”
    • Select “Allow user to reset password using Apple ID.” To use this option, the user must have set up iCloud on this Mac. However, this option isn’t available if FileVault is turned on and set to allow the user to reset their password at startup using their Apple ID.
  • Use Sharing settings to specify whether the user can share your files and share your screen.
  • For information about Apple’s privacy policy, see the Apple Privacy Policy website.


We hope this helps.


Cheers!


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iCloud not turning on

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