Videos recording without sound

This seems like a long shot, but has anyone had any issues with videos randomly recording without sound or partially without sound. I’ve been having this issue for a couple of months where my videos will record completely silent or they’ll start out with sound and go silent halfway through. Not the speaker, but the actual video itself is silent. Even if played on a different device. Totally random, could have one video record fine and another taken 60 seconds later have issues. I’ve already exchanged my original phone under warranty thinking it was a phone issue, but just realized today that the issue is still occurring. The only other common thread is that the issue began the day I had google security cameras installed and I have the google home app on my phone. However I’ve disabled access to the camera and microphone for that app and the issue still persists. Is it possible the google home app could be causing this problem? I can’t figure out anything that is causing the issue and everyone I’ve talked to at apple has never heard of an issue like this. It’s so frustrating.

iPhone 13 Pro Max

Posted on Jan 20, 2023 12:39 AM

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Jan 22, 2023 01:14 PM in response to Appleuser1009_

Appleuser1009_Hello ,


Welcome to Apple Support Communities!

We want to make sure your videos are recording sound like you expect.

Does this only happen using the Camera app on the iPhone? Make sure you're using these steps to record:

"Record a video

  1. Open Camera, then select Video mode.
  2. Tap the Record button or press either volume button to start recording. While recording, you can do the following:
    • Press the white Shutter button to snap a still photo.
    • Pinch the screen to zoom in and out.
    • For a more precise zoom on models with Dual and Triple camera systems, touch and hold 1x, then drag the slider to the left.

3. Tap the Record button or press either volume button to stop recording."


This Apple Support page has the full details: Record videos with your iPhone camera - Apple Support

Or does this happen in a different app? Does the same thing happen after a normal restart of the iPhone?

We hope this helps to isolate the source of the issue.

Cheers!

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Videos recording without sound

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