Compre un iPad de segunda mano y me sale un bloqueo de activación pero no me sé sus datos o contraseñas, que debo hacer?

Posted on Jan 18, 2023 02:45 PM

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2 replies

Jan 18, 2023 03:53 PM in response to lohany144

Translation:


I bought a second-hand iPad and I get an activation lock but I don't know your data or passwords, what should I do?



If the iPad is disabled or Activation Locked, unless you can independently obtain assistance from the previous owner, the iPad is (and will remain) useless to you.


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


The All Too Common SAD Reality of Buying … - Apple Community



Here is what Apple suggests when purchasing a previously used device:


Check for Activation Lock before you buy a device from someone else


Before you buy an iPhone, iPad, or iPod touch, from someone other than Apple or an authorized Apple reseller, make sure that the device is erased and no longer linked to the previous owner’s account. Follow these steps to check if the device is ready to use: 

  1. Turn on and unlock the device. 
  2. If the passcode lock screen or the Home screen appears, the device hasn't been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Don't take ownership of any used iPhone, iPad, or iPod touch until it's been erased.
  3. Begin the device setup process.
  4. If you're asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner isn't present, contact them as soon as possible and ask them to use a browser to remove the device from their account. Don't take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.

You will know that a device is ready for you to use when you're asked to "Set up your iPhone," “Set up your iPad," or “Set up your iPod” the first time you turn it on.

Jan 18, 2023 02:47 PM in response to lohany144

You should contact the original owner to provide you with this credentials. If you cannot contact the original owner or they won't give you this details ,I am afraid that the iPad is useless to you. Apple will not remove the lock if you cannot provide original proof of purchase information.


Count it down as a bad experience and recycle the iPad


See this link for further reference about buying activation locked devices

https://discussions.apple.com/docs/DOC-250001038


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Compre un iPad de segunda mano y me sale un bloqueo de activación pero no me sé sus datos o contraseñas, que debo hacer?

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