FaceTime on iPhone 14 Pro - not working for one contact

I just upgraded to the new iPhone 14 Pro, and I can no longer receive FaceTime calls from my partner. I can FaceTime them, but they cannot FaceTime me. I also don't have any issues FaceTiming any other contacts, just this one. Thoughts on how to fix?


iPhone 14 Pro

Posted on Jan 16, 2023 01:36 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 18, 2023 08:08 AM

Hi T_Roever,


The following resource has some steps that may help with the FaceTime issue you've described: If you can't make or receive a FaceTime call on your iPhone or iPad.

Update your FaceTime settings after you set up a new device
If you experience issues with receiving a FaceTime call after set up, update your device with the following steps:

1. Update your device to the latest version of iOS or iPadOS if needed.
2. In the Settings app, tap Cellular. Make sure that your phone line turned on. If you use multiple SIMs, make sure that the phone number you want to use is selected and turned on.
3. In the Settings app, tap FaceTime. Turn FaceTime off and then back on.
4. Tap the phone number that you want to use with FaceTime.

If you have issues with Messages after you set up a new device, you can also update your Messages settings.

Regards.

1 reply
Question marked as Top-ranking reply

Jan 18, 2023 08:08 AM in response to T_Roever

Hi T_Roever,


The following resource has some steps that may help with the FaceTime issue you've described: If you can't make or receive a FaceTime call on your iPhone or iPad.

Update your FaceTime settings after you set up a new device
If you experience issues with receiving a FaceTime call after set up, update your device with the following steps:

1. Update your device to the latest version of iOS or iPadOS if needed.
2. In the Settings app, tap Cellular. Make sure that your phone line turned on. If you use multiple SIMs, make sure that the phone number you want to use is selected and turned on.
3. In the Settings app, tap FaceTime. Turn FaceTime off and then back on.
4. Tap the phone number that you want to use with FaceTime.

If you have issues with Messages after you set up a new device, you can also update your Messages settings.

Regards.

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FaceTime on iPhone 14 Pro - not working for one contact

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