Freestyle Librelink app suddenly stopped reading the sensor

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Janebee2001 Author

Level 1

7 points

Freestyle Librelink app suddenly stopped reading the sensor

My husband’s Freestyle Librelink app on his iphone SE suddenly stopped reading the sensor after years! Tried a new sensor and it would not start the sensor. Prior to this it had gone a bit wonky, forcing two attempts to read the sensor each time. Charged up the old reader and the sensor started right up. But carrying the reader around is so inconvenient plus I know he’ll lose it. Abbott says no idea why but to try a different phone once this sensor is finished. This could get very expensive. Anybody have a fix?

iPhone SE

Posted on Jan 16, 2023 6:05 AM

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Answer 1

Omar_A1

Community Specialist

Jan 17, 2023 2:42 PM in response to Janebee2001

Hello Janebee2001,

Thank you for reaching out to Apple Support Communities.

These steps should help:

"If an app on your iPhone or iPad doesn't work as expected, try this.

1.Close and reopen the app

Force the app to close. Then open the app to see if it works as expected.

2.Restart your device

Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.

3.Check for updates

To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.

4.Delete the app, then redownload it

Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed."

More details can be found here: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open

If the issue persists, it may be best to reach out to the developer. You can do so by following these steps: How to contact an App Developer

Cheers!

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Freestyle Librelink app suddenly stopped reading the sensor

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