Ask to buy not working

I receive the ask to buy request from my child however I can’t open the request. I used to be able to tap the request, it would open, I would review, and then approve or decline. Now I can’t even open the request when I tap it.


help please!

iPhone 12 Pro, iOS 16

Posted on Jan 14, 2023 06:22 AM

Reply
1 reply

Jan 16, 2023 01:19 PM in response to jerrod117

Hi there jerrod117,


If you haven't yet, you could try restarting your iPhone 12 Pro. Restarting can sometimes resolve issues by refreshing the iOS. If needed, the steps can walk you through how to restart:


"How to restart your iPhone X, 11, 12, 13, or later

  1. Press and hold either volume button and the side button until the power-off slider appears.
  2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
  3. To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo."


Those steps are from this article: Restart your iPhone - Apple Support

You'll also want to ensure that your iPhone 12 Pro is fully up-to-date, as updating to the latest iOS can sometimes resolve unexpected issues. Below has the steps to update iOS, which is from this article: Update your iPhone or iPad - Apple Support


"Update your iPhone or iPad wirelessly

  1. Back up your device using iCloud or your computer.
  2. Plug your device into power and connect to the internet with Wi-Fi.
  3. Go to Settings > General, then tap Software Update.
  4. If you see more than one software update option available, choose the one that you want to install.
  5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do."


Please let us know if those steps help or if you've already tried those steps.


Take care!

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Ask to buy not working

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