I've got a Macbook Pro M1 2020, I'm looking to sell as I don't use and followed steps to erase through recovery mode, erasing utilities disc etc. I'm trying to redownload the OS and it fails each time with an error message 'Failed to Personalise the software update.' What do I do?
MacBook Pro 16″, macOS 12.4
This error message is usually caused by a problem with the internet connection or the Apple servers. Here are a few things you can try:
It's also worth mentioning that when you erase your device and use recovery mode, it will erase all data and settings, however it will not remove the Activation Lock that is tied to your Apple ID. So, before selling it, you should sign out of iCloud and the iTunes & App Store, then deactivate Find My Device, this will remove the Activation Lock.
Cheers,
Mark
This error message is usually caused by a problem with the internet connection or the Apple servers. Here are a few things you can try:
It's also worth mentioning that when you erase your device and use recovery mode, it will erase all data and settings, however it will not remove the Activation Lock that is tied to your Apple ID. So, before selling it, you should sign out of iCloud and the iTunes & App Store, then deactivate Find My Device, this will remove the Activation Lock.
Cheers,
Mark
Macbook Pro, M1 2020 - Erase to sell
