shafira256 Author

Level 1

14 points

Why my Ipad keep freezing and then restart automatic after 5 minutes using ?

Hello guys, I need help fixing my Ipad. Since yesterday my Ipad keeps freezing and restarting after 5 minutes using. I don't know. But it is suddenly. I've tried to update ios also deleted some applications. But still facing this problem. My Ipad is Ipad Air gen 4. thank you

iPad Air 4 Wi-Fi

Posted on Jan 10, 2023 10:34 PM

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Level 10

201,473 points

Jan 10, 2023 10:38 PM in response to shafira256

shafira256 Said:

"Why my Ipad keep freezing and then restart automatic after 5 minutes using ?"

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You're Stuck in a Boot Loop:

Boot Loops typically occur when updating, and it got frozen. See if my user tip helps: How to Fix an iPhone in a Boot Loop - User Tip

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Jan 11, 2023 07:04 AM in response to shafira256

As described, while your iPad is running - it will periodically appear to “freeze” prior to automatically rebooting the iPad. This issue is distinct from a boot loop - as a boot loop is a condition by which the device never successfully boots into a fully running Operating System before restarting and the process repeats. As such, a boot loop can be reasonably dismissed as a potential cause.

Your symptoms suggest that you have an installed App that is periodically crashing, causing the OS to detect an unrecoverable condition that requires a reboot. Does this periodic reboot occur when you have no Apps running? You may need to close all open Apps using the Task Switcher.

Close an app on your iPhone or iPod touch - Apple Support

If the iPad remains stable with no running Apps, you will need to systematically identify the App that is causing the problem. Once identified, delete the App from the iPad - and then restart the iPad before re-installing the offended App from the App Store. Once reinstated, retest.

Should you be unable to identify the faulting-App, you might be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:

Genius Bar Reservation and Apple Support Options - Apple

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Why my Ipad keep freezing and then restart automatic after 5 minutes using ?

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