FaceTime volume lowers when exit certain apps.

I have an iPhone 11 Pro Max and an iPad Air 5th gen. While I am on FaceTime on either device, the volume of the FaceTime call goes down once I exit out of an app like Instagram, TikTok, and sometimes even games. It will only get loud again once I go back into a sound producing app. At first I thought it was my phone since is old but my iPad is new so I'm a bit confused.

iPad Air, iPadOS 15

Posted on Jan 10, 2023 05:34 PM

Top-ranking reply

bbesspete

Community Specialist

Posted on Jan 13, 2023 02:28 PM

Hey meg-monae,

Thanks for posting in Apple Support Communities. We understand that you're having volume issues during FaceTime calls, specifically when using certain apps. We'd like to help by gathering more details:

Are you sharing your screen during these FaceTime calls? Share your screen in FaceTime on your iPhone or iPad - Apple Support

Is this occurring through the iPad/iPhone speakers or with headphones?

Does it occur if you make a FaceTime call immediately after restarting your iPhone or iPad? Restart your iPhone - Apple Support and Restart your iPad - Apple Support

Which version of iPadOS and iOS are installed on your devices? To check, go to Settings > General > About.

This information will help us isolate the issue and suggest next steps.

Cheers!

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FaceTime volume lowers when exit certain apps.

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