Wifi 6 not available in Indonesia

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Level 1

4 points

Wifi 6 not available in Indonesia

Hi Community,

I live in Indonesia. I have a few Wifi 6 (802.11ax) enabled devices in the house (MacBook Air M2, iPad M2, iPhone 12 mini) that can't connect to my Wi-Fi using the Wifi 6 protocol.

I have a Ubiquiti Unifi U6 Lite and uses its 5 Ghz band exclusively - I turned off its 2.4 Ghz radio. Simply said, I have the hardware that supports Wifi 6.

My Samsung S22 can connect to the Wifi 6 protocol easily, but the Apple products are stuck with Wifi 5 protocol (802.11ac). I confirmed this through the Access Point management page. I've also confirmed this with other locations with complete Wifi 6 support where none of the Apple products are able to connect using Wifi 6 protocol, even when Oppo/Xiaomi phones can actually connect using Wifi 6.

Any ideas why Apple products can't connect Wifi 6 in Indonesia? It feels like false advertising when all the specs pages for the mentioned products clearly states 802.11ax support but the products cannot use it.

iPad Pro, 11-inch, 4th Gen, Wi-Fi

Posted on Jan 10, 2023 01:36 AM

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Answer 1

Top-ranking reply

kefastimothy Author

Level 1

4 points

Jan 13, 2023 01:10 AM in response to racheals14

Hi racheals14,

An update: the M2 Macbook Air actually connected to the Wifi6. Therefore nothing was wrong with my settings. The settings I have is a bit more advanced than what was suggested by Apple, but all the fundamentals in the webpage you pointed at have been met. Thanks for the tip.

I actually contacted Apple support; the called me, wasn't able to solve, promised to call me again within the day, and they never did. It's been a couple of days since.

Quite disappointing, to be honest.

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Answer 2

racheals14

Community Specialist

Jan 12, 2023 12:48 PM in response to kefastimothy

Hello kefastimothy,

If you're running into issues connecting to this type of protocol, we'd recommend confirming that you're using the suggested settings for your network in Recommended settings for Wi-Fi routers and access points - Apple Support.

If you need additional support, please contact Apple Support.

Regards.

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Wifi 6 not available in Indonesia

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