Screen time not working

Question

Level 1

16 points

Screen time not working

Since upgrading our phones to 16.2, screen time keeps completely turning off each day and i am having to re-set everything

iPhone 14 Plus, iOS 16

Posted on Jan 8, 2023 07:08 AM

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Answer 1

reina142 Author

Level 1

16 points

Feb 6, 2023 05:16 PM in response to JJRASC

i have it password protected. Ive changed it multiple times and even kept their phones with me for a few days to validate that it wasnt them turning it off. NO ONE at Apple is responding to my case and I never got my call back. I’ve submitted multiple videos showing what happens. I even submitted video from my sons phone showing that screen time was on, yet he had access to everything.

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Answer 2

bruno75

Community Specialist

Feb 6, 2023 06:10 PM in response to reina142

Hi reina142,

Thank you for this update. Based on the steps you have taken and troubleshooting you have done, we would recommend that you contact Apple Support directly for more specific assistance beyond what we can do here. We understand that you have had issues getting in contact with them before, but we recommend trying again as they are in the best position to help you with your issues with Screen Time.

Regards.

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Answer 3

JJRASC

Community Specialist

Jan 10, 2023 09:05 AM in response to reina142

Hello reina142,

Welcome to the Apple Support Communities.

You may consider enabling a Screen Time passcode for your devices. This will ensure that Screen Time cannot be disabled or modified without entering the passcode.

The following Apple Support article explains more: Use Screen Time on your iPhone, iPad, or iPod touch.

All the best!

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Answer 4

reina142 Author

Level 1

16 points

Feb 7, 2023 07:04 PM in response to bruno75

I keep calling Apple support and cant get past the first tier. They keep doing the same troubleshooting. I’ve submitted multiple screen recordings and no one is following up on this.

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Answer 5

appelcor

Level 1

8 points

Feb 5, 2023 08:51 PM in response to JJRASC

A passcode isn’t the problem. I have one and multiple times a day I go in to view the downtime schedule and all limits I’ve set up and they have disappeared giving my kid full access to their phones. I am so frustrated, I am ready to switch to android or another non apple device. Please fix this.

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Screen time not working

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