Apple TV Computer App not accessing library and shared home videos

Question

Level 1

16 points

Apple TV Computer App not accessing library and shared home videos

We get a continued message "No libraries available" on just one of five Apple TV's. We have a new Apple TV (A2169) running IOS 16.2. This apple TV is wired to the network though the issue occurs if I try connecting wireless. Two Apple TV's are connected via ethernet cable, three are wireless.

I've tried the following:

Restarted the Apple TV
Sign out and back into my itunes account
Deleted and re-installed it Itunes
Disconnected ethernet cable and connected via wireless

This is our home theater room, but has the newest Apple TV, so we would love to get this fixed.

Thank you

I can access purchased movies on iTunes, and other apps.

Apple TV HD, tvOS 16

Posted on Jan 7, 2023 09:27 AM

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Answer 1

Urquhart1244

Level 10

145,656 points

Jan 7, 2023 03:40 PM in response to jkitchen21

This seems like a networking issue.

Make sure that your have one router on your network, and that this router doesn’t devide the network into segments (subnets), as devices on different segments wouldn’t be able to communicate with each other.

Recommended settings for Wi-Fi routers and access points - Apple Support

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Answer 2

jkitchen21 Author

Level 1

16 points

Jan 8, 2023 04:46 PM in response to Stew999

It was driving me crazy. I did get it fixed. Signed out of iTunes. Restarted computer. Let everything boot up, and the started iTunes. Sorted.

The one odd thing, is the menu for the Apple TV Computer App changed. The upstairs ATV had “more” with podcasts and home movies. This now moved to the Home theater ATV in our basement. The other ATV now has “home movie”, which it used to. Just odd…

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Answer 3

Urquhart1244

Level 10

145,656 points

Jan 8, 2023 05:54 PM in response to jkitchen21

If you connect to different computers for Home Sharing, or have recently upgraded a Mac, then that may cause slight differences in the tabs, based on the post-iTunes versions macOS vs. other versions OS, and/or the categories that do not have items to share.

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