Apple TV 4K 64GB dropping constant connection with Denon AVR S970H

I am using the Apple TV that I bought not even a month ago that is connected to my Denon AVR S970H which is connected to my EPSON Projector. Occasionally, 2 out of 4 times, the Apple TV constantly drops connection with the receiver, it will turn on and play sound but no display will pop up. I’ve tried multiple HDMI outputs. I also am using a 4K HDMI cable, so there shouldn’t be any connectivity problems. This has happened too often and it has been annoying. I check for updates almost everyday but it always says up to date.


Posted on Jan 5, 2023 06:47 PM

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Jan 8, 2023 01:21 PM in response to arshhalii

Hello arshhalii,


Try the troubleshooting steps outlined below to see if they help: If your Apple TV doesn't turn on


"Try these steps

If you experience a black screen that is unrelated to switching the Apple TV format, try these steps. After each step, check if your issue has been resolved.

  1. Unplug both ends of the HDMI cable, then firmly plug them back in. Or try using a different HDMI cable to see if the cable causes the issue. For HDMI 2.1, use an Ultra High Speed HDMI cable. For HDMI 2.0, use a Premium High Speed cable. Then in the TV menu, make sure that you select the HDMI input that matches the HDMI port connected to the Apple TV. 
  2. Unplug your TV and your Apple TV from power, then plug both back in.
  3. Try a different HDMI port on your TV, starting with HDMI 1 or Input 1. Check your TV manual for further assistance. 
  4. If you're using a receiver or an HDMI switch, one of these might be the issue. Connect your Apple TV directly to the TV instead of using the receiver or HDMI switch. If the Apple TV Home Screen now appears, connect your receiver or HDMI switch one at a time. After each additional device is connected, check that the Home Screen still appears on your TV. Check your receiver manual for further assistance. 
  5. If the Apple logo appears and then a black screen, press and hold the Back button and Volume Down button for 6 seconds, then release. Your Apple TV will switch to a new resolution every 20 seconds. Select OK to choose a resolution or Cancel to quit."


If your Apple TV doesn't turn on or shows a black screen


Let us know if you have any questions.

Thank you for using Apple Support Communities.

Take care!



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Apple TV 4K 64GB dropping constant connection with Denon AVR S970H

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