How to get VAT Refund for iPhone purchase in Japan?

Sorry for broken ENG

I am living in Turkey (europe) I had been in Japan as a tourist. I bought an iphone 14 pro max from apple.com/jp online store and pick up 2 weeks ago and i tried to get tax back

but they asked me this is only action in europe apple online store. I reply mail; give me japan mail adress. They don't answer me

Now please help me give me mail adress for vat.refunds (tax back) Japan

[Edited by Moderator]