I have had my M1 MacBook Air just over a year. Lately, I am experiencing situations where my MacBook Air freezes and I am unable to use the trackpad because it is unresponsive. This usually happens after I have watched a movie or if I was not using the computer for several hours but it was on. I have noticed that several other persons have reported similar issues. I’m interested in whether this is a software or hardware problem.
MacBook Air 13″, macOS 13.1
Hi Pcheddie,
We'd like to help share some suggestions that can hopefully help with this isolation. For testing if the issue is software related, there are ways to do this, and one would be to Start up your Mac in safe mode, which can run your macOS with the essentials and content that could load after the startup. If this remains, then you can further test in another User account via Change Users & Groups settings on Mac which will allow you to use the macOS in a fresh state. If this continues here as well, follow up with Apple Support. They can further help determine the cause.
Thanks for using Apple Support Communities.
Hi Pcheddie,
We'd like to help share some suggestions that can hopefully help with this isolation. For testing if the issue is software related, there are ways to do this, and one would be to Start up your Mac in safe mode, which can run your macOS with the essentials and content that could load after the startup. If this remains, then you can further test in another User account via Change Users & Groups settings on Mac which will allow you to use the macOS in a fresh state. If this continues here as well, follow up with Apple Support. They can further help determine the cause.
Thanks for using Apple Support Communities.
M1 MacBook Air freezes
